Not happy with eBay responce

[dhufish05]

Hi there,

Several weeks ago I searched for some new car parts and ended up on eBay to buy 10 Holden window slide for a price of $36.00

I have a screen show of the eBay page I used, where by I hit the buy it now button and entered a contract to purchase through eBay.

I paid promptly and then found the item I bought reverted to 4 items and through contacting the seller they would not sell me the 10 items and then cancelled my order stating" not in stock".

i have rang eBay talking for 90 minutes only for them to say that there was a catalogue error and that I could be offered a loyalty voucher. Nothing happened.  I then chatted online with eBay only to be promised the same think and then also nothing.

I believe I have been falsely advertised by eBay with the listing and should have protections under Australian Consumer Law section 18

but yet nothing, no voucher or action to amend this by eBay.

I would like to talk to eBAy and resolve this issue but struggle to get anyone to take my complaint seriously.

i will email them directly but not sure if it will be actioned.

Does this sound normal?

regards Dhufish

[enigmabear]

shows 4 in the listing and 4 in the description on the link you've given when I look (and I can only comment on what is in front of me)

As for your other question, as far as I am aware, transcripts (copy and pastes or screenshots of) are not allowed to be posted (could be wrong though as to if that was 'why') 

[dhufish05]

II just tried it again, the tile states " 10 Genuine Holden Window regulator slides"

The description says "4 slides used per regulator"  this is a reference to how may of these slides are needed to repare each door, not how may are supplied.  I say again it says 10 items in the title and in the URL. 

Also I could not contact eBay by email, the page I had opened reverted to a different one and not allow an email to be sent.

[dhufish05]

I do have a screen shot of when I purchased the item, and again today still stating 10 items but not sure if I am allowed to post them.

[enigmabear]

When I open the link it states(direct copy and paste)

For Sale we offer a new Genuine Holden Window Regulator Sliders set of 4

** 4 Used per Window Regulator **

 to suit VR VS VT VX VY VZ

Genuine Holden Parts

[dhufish05]

Interesting,

Shall I show a screen shot of what I get?

[digital*ghost]

The seller is right. They are not required to honour old, outdated / cached listings.

[enigmabear]

Emailing eBay is useless, it is very very unlikely you will get a reply but if you do, all replies are bot generated and based on random key words so rarely does the reply actually answer the question asked

Have you spoken to a supervisor yet?

Generally live chat and base level call center staff will tell the caller what the want to hear to get them off the line quickly. A few lucky people have 'promises' followed through but for most people the have us call you option is the way to go to get atual results (although as you have already been told something by CS staff, the supervisor may be a better way to go

[enigmabear]

It would appear the cached page shows on your end, but (two of us here anyway) are getting the correct,current page

I don't know how many others the outdated cache page shows for or why (if it is browser based or otherwise) 

*edited to add, the listing also states 9 available (obviously I do not know how long ago it was that it said a number higher than 9 available) 

[dhufish05]

I dont get it either,  I am on my computer and it showes the same as when I bought the item on my ipad.  Even now it says:

10x Genuine Holden Commodore Window Regulator Slides VN VP VR VS VT VU VX VY

The picture does have 4 shown, and the delivery date is updated to Wed 1st May.  I understand the seller not wanting to honour the sale, they did have a listing for 10 window slides but not I can not see it active now.  I was under the impression I did speak to an eBay Superviser.  He did mention that he had more "power" than the previous lady I spoke to.  I do also have his name written down but will not post that on here.

Where to go to from here?  May be between when I found the item listed to when I decided to buy (only a few hours) the add was changed?  The eBay superviser did mention the add was changed/edited by the seller.

[enigmabear]

Above you said that you phoned eBay and also used Live Chat, neither of those would have been speaking to a supervisor 

To speak to a supervisor you need to use the 'have us call you' option and with that,ask to speak to a supvisor 

The Live chat person prolly did have more 'power' (as they put it) than the lady in the overseas call center, but neither would have been a supervisor 

Also possible the seller may have sold some product in the meantime