Opinions please regards feedback I left

[verada1]

Hi - Long story short a few weeks ago my mother was dangerously ill (hospitalized) - weight plummeted to 45kilos - and I was advised a certain juicer would be of benefit (nutrients) - hence I purchased from a local seller (item location in my state as advertised) - at a higher cost than advertised from sellers interstate due to urgency ($519.00) - in an effort to obtain faster!
Turned out item was actually drop shipped from interstate - (almost 2 weeks later than advertised) - drop ship company not given my full address - and did not have the advertised colors (I got my third choice in the end).
I did NOT request compensation but in goodwill the seller refunded 10% ($50) - approx amount I was out of pocket trying to get the item faster locally.
I put a lot of thought into feedback left due to emotional need for purchase etc and rather than neg the seller (I did get the item) I left a neutral more to warn other buyers item not actually located where advertised to be!
The seller now keeps emailing me asking me to revise to positive as he refunded partially (3 emails) since I left feedback. He said he tried to do the right thing by me and my neutral is hurting his business. Last email had an offer of a further $10 refund to revise. For me it was never about the money but a desperate need for this item

My question is - do you think my feedback was fair or should I revise as requested? I do not appreciate these e mails - they are creeping me out and my intent was not to hurt anyone's business.
Sorry for the scroller - I just want to be fair.

[digital*ghost]

Maybe a tough call, but personally, and regardless of anything else, I think the seller is out of line if they are being persistent with the request to alter feedback if you have declined.

The neut will really only hurt their business if you also left them low DSRs for anything (1 or 2 star ratings), and even then I wouldn't dispute your right to do so if item location was misrepresented and so forth. Low DSRs can impact Top Rated status and search rankings (especially if more than one low rating is received), but it's wrong IMO to make you feel guilty about that if you feel you left fair and honest FB.

Personally, without knowing the finite details of how the transaction was handled, I think your feedback seems fair, in that it's factual, and their response wouldn't put me off buying from them, either - in fact it's a fairly encouraging response on their behalf.

You have the right to not be pestered, so if you come to a decision and the messages continue, report them to eBay - there'll be a Report this message button at the top of the message in the inbox  (and put them on your blocked bidder list, just in case).

[*sparklz*]

What a crock from the seller.

Neuts do NOT harm anyones sales at all.

It does not have any effect on their standing either.

What does effct them is the LOW DSR's.

Ignore the seller and they should be lucky you only gave them a NEUT.

But if you nedded that urgently why not just purchse from a real shop and walk out the door with it?

Hope you Mum is ok now.

Oh and as you also sell make sure you add them to your BBL as well.

[leader-of-the-band]

they have two neutrals in 12 months . . . . can't see that that would do too much damge to their business.

I would respond to their last email with:

"I appreciate your distress at receiving a neutral feedback rating from me.  I thought long and hard about giving you a negative, but decided on a neutral instead.

I do not appreciate your recent emails requesting I revise my feedback . . . . in fact, I want them to stop.  If you persist with sending me emails I will add a followup feedback to my original feedback stating that 'seller is bombarding me with unwarranted emails, not appreciated', and as you have already left folllowup you will not be able to respond to that.

I am sure that would do more damage to your business so please stop emailling me, and I will leave it as it is".

[verada1]

Thank you so much for opinions and advice!
My mother is home and recovering slowly thank you! I am staying with her until she is well enough for me to go home.
I could not find the item in Melbourne anywhere else - company is in Sydney (not sold in shops) - I thought I was lucky in finding one locally.

[***super_nova***]

There is a good reason why the item location should be correct; your case is a perfect example why people need to know where the item really is.  I would do as suggested above; i think he is lucky he got neutral.  You can also report him for item location misrepresentation.

[leader-of-the-band]

pretty soon sellers will have to put in a postcode for item location.  It was in an announcement in August:

Item location details - sellers will be required to provide a valid postcode for 'Item Location' on all listings to help set buyer expectations about item arrival times

I would think that this will lead to some troubles for those that drop-ship and do not disclose the true location of the item.

[davewil1964]

Those ones will probably just put their own postcode in, leader. Undisclosed dropshippers wouldn't be deterred; they're already breaching policy.

[leader-of-the-band]

but it would be reason enough for very low Item As Described DSR ratings as the location is misrepresented . . . . and might encourage more buyers to make mention of false location in their feedback as many are currently blaming themselves for not asking exact location before buying.  It might also lead to more sellers being reported.

My reading of the announcement is that the item location postcode will need to be given and not the seller location postcode.

[the3coopers]

Under the EBAY Buyer Protection Policy in the USA, if you are involved in a Item Not As Described dispute, the buyer needs to return the item for a refund, just the same as under Paypal protection here.

However, the Seller's return address MUST match the Item Location nominated in the listing, otherwise the buyer can keep the item or the SELLER must pay for return postage + refund.

That solves it nicely, and has really cleaned up the Item Locations over there. Obviously savvy buyers had realised it was an easy way to get ummm... free things from lying sellers.