Opinions please regards feedback I left

[verada1]

Hi - Long story short a few weeks ago my mother was dangerously ill (hospitalized) - weight plummeted to 45kilos - and I was advised a certain juicer would be of benefit (nutrients) - hence I purchased from a local seller (item location in my state as advertised) - at a higher cost than advertised from sellers interstate due to urgency ($519.00) - in an effort to obtain faster!
Turned out item was actually drop shipped from interstate - (almost 2 weeks later than advertised) - drop ship company not given my full address - and did not have the advertised colors (I got my third choice in the end).
I did NOT request compensation but in goodwill the seller refunded 10% ($50) - approx amount I was out of pocket trying to get the item faster locally.
I put a lot of thought into feedback left due to emotional need for purchase etc and rather than neg the seller (I did get the item) I left a neutral more to warn other buyers item not actually located where advertised to be!
The seller now keeps emailing me asking me to revise to positive as he refunded partially (3 emails) since I left feedback. He said he tried to do the right thing by me and my neutral is hurting his business. Last email had an offer of a further $10 refund to revise. For me it was never about the money but a desperate need for this item

My question is - do you think my feedback was fair or should I revise as requested? I do not appreciate these e mails - they are creeping me out and my intent was not to hurt anyone's business.
Sorry for the scroller - I just want to be fair.

[protect*the*innocent]

The item was posted from within Australia so it's not like the seller is having the item dropshipped from overseas. I can't see the drama about the item not coming from the seller's postcode to be honest.

If Australia Post are running slow then even parcels shipped within the same state can take up to 10 or so days to be delivered.    I posted an article to a customer in the same suburb a few months' back -- it didn't arrive for 7+ days! 

The seller tried their best to accommodate and resolve the complaint.    I do not believe they deserved bad feedback.   If they were also left low DSR's (1 or 2 rating) then - yes - they help to hurt the seller's ability to trade on the eBay site. 

Many members fail to realise that any DSR less than 5 impacts on the seller's performance ratings.  On my selling ID we see a drop if we receive a bunch of 4's - not that there's anything we can do about it because most people think 4 is great.  In the real world it is .. but in eBay-land it is apparently bad.

The seller's feedback doesn't indicate bad service or problematic transactions.  Their track record seems very good.
I agree that not having the right postcode for item location might be annoying to a customer but, with all due respect, if the item was needed quickly then express post should be negotiated.

eBay are also at fault here with their unrealistic delivery times.  eBay tell me that if I buy that item today I will receive it by Friday.  Err.. I don't think so - I would be happy .. but very surprised to receive it so quickly when it's being shipped ordinary parcel post.

My own opinion is that I find it poor form to leave a seller anything but a positive if they have tried to resolve a customer's problem.

Poor feedback and/or low dsr's should be saved for the sellers who ignore or refuse to work with a buyer to solve a complaint.  If we keep rapping sellers over the knuckles for doing the right thing - they will stop bothering to assist if all they get is a kick in the feedback anyway.  

As for the seller persisting in asking for a revision I think he's wasting time he could put to better use on other customers - rather than wasting it further on someone he tried to help but who kicked him in the feedback guts anyway...

[jameshouseofstyle]

I just don't get it - why there is always such a fuss about the location?

Advice is always the same: report them!

Who really cares where they are - it's not like a buyer has to go there, that would be only time when location is relevant, for geographical convenience.

Personally, could't care less where something comes from, from Outer Mongolia, or outer space - or wherever, as long as it gets here withing 45 days - and it always does!

And if I wanted something that urgent - wouldn't dream of getting it on Ebay, or anywhere else online, as I would't have any right to count on getting it straight away. Too many  factors and people involved for that to be a sure thing - it wouldn't matter one bit where the seller is!

[digital*ghost]

The OP already stated they were not able to get the item locally (see post 4 - not sold in shops) and that they paid more for it from this seller due to the item location. The feedback states "desp urgent request" - that may or may not mean there was communication with the seller prior to the transaction, or may mean express was requested etc - it's not clear, but the dispatch company was not provided with the correct or full address, causing even further delays.

As a seller, if a transaction is a mess because of something I did wrong, I would never begrudge a buyer leaving honest feedback if - despite my best efforts to make up for it - it still doesn't mean the buyer had a 100% positive transaction. Making sure the buyer isn't out of pocket, compensating for inconveninces etc doesn't actually fix the problem that was caused by seller error in the first place, so to say it's always unfair to leave a neutral if the seller tries to make up for it is a blanket generalisation that, IMO, is itself unfair, not to mentin a guilt trip that is just as out of line as the original seller's with the "kick in the guts" type comments.

There's been a couple of times I've completely stuffed up, and once alerted to the problem, compensated for them as best I could, but that doesn't mean the problem is fixed or goes away - sometimes it creates additional issues for the buyer to deal with - so the buyer does have the right to feel neutral about the transaction, as well as say so in their feedback.