Paid item listing dissappeared

[scraps_007]

Hi all,

I purchased and paid for a figurine back in August this year from a company.

The listing indicated that the item would arrive in October. I waited and waited and sought to contact the seller in early December. When I tried to contact them directly about the listing I could not use the listing reference number to speak to them as it has dissappeared from ebay.

Now I'm stuck in this situation where the seller isn't responding to my messages and ebay doesn't think the listing ever existed even though I paid for it.

Is there a way for me to resolve this situation?

[sandypebbles]

So you have changed the dropdown menu in your purchase history from 90 day to instead cover the period it was purchased and it is not there?

Is that correct?

[sandypebbles]

To add, did you try opening a disput with PayPal instead?

[kopenhagen5]

Why wait until now.

You should have opened a case in October when it was meant to arrive if the seller wasn't helpful.

As suggested have you changed the option in purchase history from 60 days to 2019 ?

Open a case for INR in PayPal.

[scraps_007]

Ok, so looks like the history is there when I drop down to 2019. How do I then take that dispute to ebay? 

I've never had an issue like this happen to me so I've always left the ebay items to come when they come. Sorry, me being an idiot I guess.

[padi*0409]

It's too late for an eBay dispute, as Kopes said you'll have to go through Paypal's Resolution Centre.

Here's the link for that.

https://www.paypal.com/au/smarthelp/article/faq2045

[scraps_007]

Thanks for your help everyone. I've sent a request through paypal. 

[lyndal1838]

Don't just sit and wait for the seller to reply.....some sellers just don't reply at all.

You will have been told when you can escalate the dispute to a claim.....do it as soon as you can.