PayPal

[dilucy444]

Hi,

What  is the time limit for opening a Paypal dispute?

Thanks

[digupatin]

If the item you ordered online doesn’t arrive or is significantly different from the seller’s item description, you can file a dispute within 180 days of purchase and start a conversation with the seller.

https://www.paypal.com/au/webapps/helpcenter/helphub/article/?solutionId=FAQ2045&topicID=&m=ARA

Good old Google 🙂

[phorum_junkie*]

Depending on why you are opening the dispute I would noit always leave it that long. If you were concerned about a second hand item it is unlikely Paypal would consider a claim made after an extended period of time as being valid. If you fund your payments with a credit card for extra security then check your card's time limit for claims, some of them are as short as 90 days so I would always make a Paypal claim within 70 days in those circumstances. For an item not received I would never wait longer than 4 weeks for domestic and six weeks for an overseas delivery.

[hus2385]

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@phorum_junkie* wrote:

Depending on why you are opening the dispute I would noit always leave it that long. If you were concerned about a second hand item it is unlikely Paypal would consider a claim made after an extended period of time as being valid. If you fund your payments with a credit card for extra security then check your card's time limit for claims, some of them are as short as 90 days so I would always make a Paypal claim within 70 days in those circumstances. For an item not received I would never wait longer than 4 weeks for domestic and six weeks for an overseas delivery.

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Wise advice. Though I have waited 7 weeks for an international delivery, but the seller said they would ship a replacement...so lets see if lightning strikes twice heh. there is also bank chargeback options if you are using a crdit card...paypal doesn't have to be the only recourse.

[phorum_junkie*]

I did mention the chargeback option and pointed out that you need to know your provider's time limit for  claim as it is no good leaving a Paypal dispute to 120 days if your CC cover only lasts 90.

[dilucy444]

Hi,

Thanks for the replies.

I understand eBay listings are there for only 90 days.

So, if in a case of item not as described, with 180 days to dispute, hyperthetically, how does one prove it's not as described if the listing is no longer there?

Thanks

[lyndal1838]

Surely you will know if the item is not as described as soon as you open the parcel when you receive it.  Why would you wait for longer than 90 days to open a dispute?

[dilucy444]

Hypothetical thanks Lyndal!

Curious question that's all.

But I suppose you could buy something in advance for a Christmas, birthday, wedding present.

Not find out till much later there's a fault.

Bricks and Mortar stores would allow a return.

But again, how would one prove a fault on eBay if the listing is no longer there?

Thanks

[lyndal1838]

It doesn't seem to matter whether the buyer can prove anything.   As many sellers will tell you ebay forces a refund anyway and often does not require the return of the item.