Photo on feedback

[molly_chick]

Hi, could anyone tell me why when i leave feedback for a seller and i attach a photo of the item that i have purchased from them, my photo doesnt show when i check on their feedback list. Twice i have attached a photo of their product to 2 different sellers with my feedback over the last 6 mnths and neither appear when i click on all the sellers feedback, yet i have seen other buyers photos of the item they have purchased from sellers.  I dont get any error msg after submitting feedback and photo saying it is not going to be published. Anyone else have this issue? Would love to contact E Bay themselves to find out an answer but surprise, surprise,  no human contact help from yet another business.
Thanks in advance : )

[sugar249]

Do they follow Ebays policy on images,

[springyzone]

Yes, I know exactly what you mean, had the same thing happen to me and I wondered too as I posted a couple of photos and could not see them later either.

All I can tell you is that the images are there. I forget exactly how I got them to show but I know that on some pages of the feedback, they are not visible but when I click in a different way, they are. It's been a while since I did it, sorry I can't recall exact details.

[molly_chick]

Thanks so much for that. I had a feeling maybe they are there and i just cant see them but didnt want to spend too much time trying to find out if that was the case. I spent so long just seeing if i could email or speak to E Bay and gave up after 30 minutes of trying and resulted on asking on here, so couldnt be bothered seeing if there was another way of seeing if they were really there! Thanks again for responding

[molly_chick]

Hi, yeah its a fairly new thing now where u can attach a photo of the product on to the feedback. 

[sandypebbles]

We know

But that wasn't the question

The question was do your photos follow eBay's policy on photos

(as in there are 'rules' when it comes to photos) 

[sugar249]

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@molly_chick wrote:

Hi, yeah its a fairly new thing now where u can attach a photo of the product on to the feedback. 

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and maybe this answer is your answer,  did you understand my question, and did you actually read the guidelines for pictures.

[springyzone]

The only other thing I can think of that might cause problems (I don't know for sure) could be photo size. Some websites have a limit on the size of the photo that can be uploaded and I have struck this problem on ebay community boards quite recently. 

When it happened, the photo just did not appear on the message when I looked (I was on a phone) till eventually I saw a quick message flash by that the size was too large.

[molly_chick]

well i looked at the policies and they dont tell you what the max size is meant to be on photos. Just explains about posting videos and photos must be your own etc,  so the 2 different photos i attached, one was about 4mg and the other i reduced down to under 1 mg in case that was the problem. The issue i have is,  i received no error after submitting them to say it was not correct so just assumed it went thru ok until i found out i couldnt see it in the feedback.

[molly_chick]

Just contacted one of the sellers to see if he can see the photo i attached to the feedback i left for them and they have said no photo was attached.