Refund from Union Lucky Returns?

[theresadolfse0]

Good afternoon,  

I purchased a set of solar outdoor lights from Ebay and these were delivered from Union Lucky Returns of Chullora in New South Wales.

After much charging and testing, these lights are faulty and I wish to return them and receive a full refund.  

I do have Union Lucky Returns' address which appears on the box in which the lights were shipped, however who do I write (email preferably) before I post these and be assured these are received at the Chullora headquarters and that my refund will be paid in full?

Regards,

[MOD EDIT: PLEASE DO NOT POST PERSONAL DETAILS INTO PUBLIC AREAS OF THE COMMUNITY]

[ave9459]

Hello, not sure if you have already got this sorted, but you request a refund through the more action drop down on the order from the my purchases page. And just follow the steps. That is the only way to contact the seller and to get a refund

[sandypebbles]

They are well out of time now, the person posted 7 weeks ago (and had the lights however long before that)

30 days is the cut off, they needed to follow the policy re  item not as described request as soon as they found them faulty 

Better yet, not buy such a thing from a dodgy seller registered in China in the first place

And any seller can easily be contacted via eBay messages 

Union Lucky Returns is not a/the seller , it is a 'place' items are shipped through, usually drop shipping and usually from China

[marjda-6]

so how do i send my purchase back

[countessalmirena]

As long as it’s within 30 days of receiving a faulty or SNAD item, you open a return request/case/dispute. Seller must provide return postage label. Only send back to address shown in the case/dispute.

Read eBay’s MBG help page for details and timeframes.

https://www.ebay.com.au/help/policies/ebay-money-back-guarantee-policy/ebay-money-back-guarantee-pol...

[davewil1964]

Use the eBay MBG

[lucy13657]

I brought a massager  from you it started to smoke and you send me a return label but I have not received any money back lucy

 

Returned on28/11/2024 

Please comply 

[twyngwyn]

If you lodged a return via eBay, funds will be returned to the source 

[countessalmirena]

You are posting on a public forum - the eBay Community boards. You’re not contacting eBay by posting here; we are members just as you, and we can’t comply. You would have needed to escalate your MBG case to ask eBay to step in if you’ve not received your refund.

But 28 November is too late; your case will be closed by now.

Are you sure you’ve not received your refund? Check your funding source as twyngwyn has said.

If there’s an issue, post here again and we’ll try to suggest some way of sorting it out.

[vicvicwen]

supplied wrong dust canister for V 11 Dyson upright vacuum ,