3coopers, is there a way of sending that's equally beneficial to both the buyer and seller, as far as security goes? Both of it arriving safety and of both parties feeling confident against disputes.
|
Postage methods protect the sender only. The buyer is covered by consumer law and some payment methods (eg: Paypal).
When an item doesn't arrive, the buyer's claim is against the seller, so the seller needs to choose a level or risk that suits the circumstances. But this must be weighed up against the incredibly low real risk of loss, and the fact that buyers hate paying big $$ for postage.
The only reason a buyer would normally need to concern themselves with a delivery METHOD is if they wanted to have it collected at a certain time. In this case Registered might be better because it would be carded and then collected at the post office later.
For sellers, the options are:
a) Self Insurance. (just not worrying about claims)
b) Click and Send Satchels 500g and 3kg - for low value stuff under $40-50 only
c) Express Parcel (not stachel) and Express Platinum, but only if lodged over the counter.
d) Registered Post (the best overall).
Registered, Platinum + Extra Cover and Click & Send + Signature provide various levels of actual insurance against loss.
I send paskages by all these methods, there simply is no "simple solution". But the main thing to remember is that more than 99% of deliveries arrive safely, so don't gget too hung up with all this stuff.
