Resolution Centre not working?

[pupeteo]

I have to reply to an open case in the Resolution Centre to cancel a sale,it says 'take action',but when I click on there to do so,for the past few days it keeps telling me - 

The information you requested is currently unavailable. Please try again at a later time.

Is the Resolution Centre not working? What is going on?  I want to reply to the seller but I just keep getting the above message.

[jensmanchester-australia]

You will need to contact the seller through the ebay message system. It is no longer possible to contact a seller through the resolution centre.

[davewil1964]

Try clearing your cache and cookies, rebooting your computer and/or using a different browser.

if you're using IE, I would definitely recommend a different browser.

[pupeteo]

The seller has opened the case to cancel the sale,as there was a mix up with the postage fees.

[pupeteo]

Thanks,I will try that.

[lyndal1838]

If it is a Mutual Cancellation you do not answer in the Resolution Centre.

There should be a button on the request to either Accept or Reject.

[pupeteo]

Yes but it still gives me the same answer,whether I accept the offer there or at the resolution centre.It is doing it again.

[davewil1964]

Did you do the things I suggested?

Clear cache and cookies? If using internet Explorer - immediately choose another browser. Firefox and/or Chrome.

If all else fails reboot your computer?

[padi*0409]

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@davewil1964 wrote:

Did you do the things I suggested?

Clear cache and cookies? If using internet Explorer - immediately choose another browser. Firefox and/or Chrome.

If all else fails reboot your computer?

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I had a simlar problem this week with a mutual cancellation, I could not open the case on Firefox (I suspect because of the adblock) but I was able to get into it on Chrome that doesn't have an adblocker.

Are people still using IE for eBay??????.................sighs..............