Returning faulty item overseas

[letscleanupmycupboards]

Item purchased new from the UK that has arrived non working. Wasn't packed terribly well and could have been damaged in transit as there's minor damage to the box but really hard to tell.

I've contacted the seller who has given some troubleshooting advice which I've tried unsuccessfully. Seller says send it back for replacement under warranty however postage is over $31 to return it. It's 3/4 of the cost of the item and postage. Seller hasn't offered to cover costs. It's a bit unfair for me to pay that as much as it's unfair for them to pay as well.

Does the seller cop this if I return it or does eBay pay?

[padi*0409]

If you go through eBay's MBG the seller has to pay for the return.

[daydreams_12]

If you open a Not As Described case through ebay I think you will find the seller is responsible for return postage if in fact they want it returned.  Hang around a little longer, someone with more knowledge than me will be here.

[daydreams_12]

Too quick for me padi. LOL

[padi*0409]

I must be on the ball daydreams..................for a change. LOL

[phorum_junkie*]

Padi has it right, make a claim through ebay, if the seller does not refund or provide you with the cost of postage to return it ask ebay to step in as soon as you are able. Ebay should find in your favour and the seller will then be told to provide the cost of returning the item or agree to it being refunded once they get it back.  If they have any sense they will just refund without you having to return it, they may think they will get away without paying for the return but as long as you use a fully trackable method of delivery ebay will pay the cost and take it out of the seller's Paypal account.

If it does not go as above call ebay using the call me back option and explain clearly what is going on and what you want them to do. Be sure to note the time of the call, the employee's name and their employment number if they agree to do as you request. Armed with that information if it doesn't happen you can call back and quote those details.

[letscleanupmycupboards]

That's what I thought.

Call me old fashioned but I don't feel it's all that fair for the seller to cop $32 odd for return postage plus the $10 original post plus the cost of posting a replacement. Item was only $50 all up posted.

I guess it's the downside of selling overseas.

[padi*0409]

There's possibly another option cupboards, if you sign up woth Paypal for the limited refund return offer, then open a Paypal dispute Paypal will pay the return cost of up to $45.00.

BUT, I can't find anywhere in the general conditions where they say if they cop the fee or they pass it on to the seller.

Maybe someone else here knows the answer to that one, or possibly you could phone Paypal and ask them directly.

https://www.paypal.com/au/webapps/mpp/returns

[phorum_junkie*]

I cannot think why a seller would want to pay anything to get a non working or damaged item back, international or domestic. Unless the seller can fix and resell the item for enough to cover the return they would be much better off just refunding the buyer and telling them to chuck it in the bin or use it as an instalation art piece.

I certainly don't think it is fair that a buyer should be out of pocket by a single cent if they do not get what they paid for.

[letscleanupmycupboards]

I guess when it's a new item that would be covered under a warranty.

I went in to log it as an official return and it's telling me that it's not eligible for ebay money back guarantee and outside the sellers return window. It's been less than a month since it was delivered.