You are mistaking the MBG for a warranty. eBayโs Money Back Guarantee is not a product warranty, so a failure two months later is not covered. If you want a warranty, buy from an Australian seller authorised to sell the particular item.
If you read the Help page on the MBG, youโd be aware of the timeframe. To be able to request a refund for INAD / SNAD, you must open a case no later than 30 days from the actual delivery date. (Itโs 30 days from EDD - latest estimated delivery date - for INR โฆ Item Not Received.) These timeframes are enforced to the millisecond.
Many listings on eBay will include mention of warranty, especially those put up by Chinese sellers. (You can see that they are registered in China by clicking onto their feedback profile page.) That reassuring text is nothing but persiflage and twaddle. These sellers feel quite safe in saying the item has a warranty; they know it is neither covered by Australian Consumer Law nor enforceable by Australian consumer or law bodies.
They also know that by the time most buyers will even know thereโs a problem, itโs too late for a claim under eBayโs MBG.
This sort of item is exactly what you should not buy on eBay - unless the seller is, for instance, a well-known trail camera specialist, or Super Cheap Auto or David Jones or JB HiFi or โฆ you get the idea. These sellers would be among the many who are authorised to sell genuine trail cameras. You know in that case that the specific item is not a grey import (hence potentially no enforceable warranty), and not an unbranded item (hence not only no enforceable warranty but also almost certainly not meeting product specification standards and being manufactured of the lowest quality dirt cheap raw components that are not fit for purpose and are almost guaranteed to fail within a few months).
The unbranded items may sometimes be sold under brand names, as theyโre available for companies to select from a Chinese warehouse catalogue where the would-be seller chooses what items they want to sell under their own brand name (without having any input into specs, components, quality control, Australian standards, etc), and the factory just slaps on labels of the would-be sellerโs name.
At any rateโฆ your only hope for remedy lies either under PayPalโs Buyer Protection (if you bought that way) or in your credit/debit card protection (if your bank covers you for chargebacks for more than two months - which is possible; some cover up to 6 months). Check your card issuerโs T&Cs.
You would in the above instances be covered if the item ARRIVED not as described. If it doesnโt have the capacity or quality that was claimed, you should be able to be refunded.
Donโt try chargeback before trying PayPal. If you do, and the chargeback fails, you cannot subsequently open a PayPal request. You can, however, try a chargeback if a PayPal claim fails.
You should note that PayPal is rumoured not to be available for eBay purchases at some point. If that goes ahead, thereโs no protection longer than one month from date of delivery - except for chargeback.
Best of luck, and please come post here again with updates about how it goes. The posters here value follow-up information to verify that the advice offered is still valid.
