@hughj72 wrote:
I was asked to return items for a refund. Both the items were faulty . I arranged the return and 3 weeks later, i was told i would not be getting one .They had closed the case because i had not contacted them in 20 days . Well, naturally i would not as i had already sent the goods back (collected by DHL from my house), as requested, and was waiting for the promised refund.
so. the scammer (seller) has my money and the scammers,( EBAY) have the goods (working or not) .
I am about 95 bucks out of pocket and have nothing to show for it.
Nice scam EBAY!!
I can sense your frustration. You've followed what you thought were all the prompts, only to find that you haven't received any refund as expected.
If ebay asked you to return the goods, I am assuming they must have known it was an item not as described claim rather than of an item not received.
From what I understand of that process, (from what I read in another, different thread), is that if the seller issues you with a return label, you need to upload tracking so that ebay can see it actually has been returned. But if ebay itself steps in and issues a label, then that doesn't apply as they have the tracking details.
So if I understand you rightly, ebay issued you with a label & you posted it back to the hub, not the seller?
I know everyone says you have to escalate a claim & I can understand that when it is for an item not received, but you know what, I can't see why it can't be an automated process of refund once a return has been okayed and tracking shows the item has in fact been returned.
The only thing I can think of is that the seller may not have the goods either. I believe that regardless of whether the stipulated number of days has passed or not, you are entitled to know, at the very least, where your items are. It's not good enough for ebay to just say you've timed out. Contact them again, ask to speak to a supervisor or whatever (even if it is via chat) and have all your details written out. Sometimes something that seems crystal clear to you because you've been immersed in the process is not clear to others & you need to have it very clear for the ebay reps.
Things such as what type of claim you made, the dates of sale, date of opening the claim, who issued the return label, where the item was returned to & keep asking where the goods are now.
I know rules need to be followed but as with any rule, there needs to be some flexibility. Ebay needs to have another look. You may not succeed but it is worth having another try.
