Security

[kpackupj19310]

A seller has asked that I supply my contact and ebay identifier to a third part to have an issue resolved, Is this normal practice or could it be a security risk.

[padi*0409]

More information needed.

What was the issue with the seller ?

Be very careful about releasing confidential information outside of an eBay dispute.

[letscleanupmycupboards]

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@kpackupj19310 wrote:

A seller has asked that I supply my contact and ebay identifier to a third part to have an issue resolved, Is this normal practice or could it be a security risk.

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Sounds suspicious to me. EBay is the only place you should deal with and the only info shared should be what eBay shares. It may be an attempt to get your info

[sandypebbles]

Sounds very iffy to me

You buy from the seller, not their 'third party'

What was the issue?

Have you opened a dispute yet? 

No, it is not the normal way to resolve an issue

Be it item not received or not as described 

What is the seller's feedback like?

[cam-2793]

Courier companies freqently receive a phone number &/or email address and an 'ebay identifier' which is unique to that transaction ( not your username!) from the seller. The identifier in this instance helps ebay receive tracking updates and many sellers leave it off if it makes the address too hard to read without any harm.

But the seller would already have access to that information and can provide it from their end if there were issues with the courier.

I don't understand why you have to provide any information and if it's not to the courier company carrying your item then I would be extremely suspicious!

[cam-2793]

Unless its a warranty claim from the (drop ship enabled) manufacturers???

[sugar249]

Without more details as to what the ''issue"" is.  NO, never give out further details.

[springyzone]

I'd be inclined to say no, you are better not giving out information.

You as buyer do not have to resolve any issues. You don't have to work with the seller to either.

Your best bet is this.

If the item has arrived and is faulty or damaged in any way, go into the my ebay section and open a proper ebay claim for faulty or not as described.

If the item has not arrived and the estimated delivery dates have passed, go into ebay and open a claim for item not received.

You will need to monitor your claim and follow through later. Usually sellers are givena  few days to fix it. Fix it is not telling you they have sent another one or will try to find it. Fixing it is either a full refund or the arrival of the product.

If you open an ebay claim, you get a refund a few days later if the issue has not been resolved. Easy.

You are under no obligation to be ringing carriers or manufacturers or whatever the seller has asked you to do. You are undr no obligation to be supplying details to thrid parties. Don't. Open a claim-simpler, quicker.