@jjw--gracestone wrote:Seller cancelled my order (worth $95 plus postage) without any notice, almost 24 hours after I won the auction - automatic refund was given.
When I asked why it was cancelled, she said item was damaged. I asked for a photo as I still wanted the item - she said the item was at her parents & Covid restrictions.
Then she said she actually wanted to keep item!
Do I have grounds for any sort of official complaint or do I just give the worst feedback?
Everything is recorded in Ebay messages.
You are entitled to feel disappointed as it is pretty poor form on the part of the seller. However, they can't be forced to post an item if they change their mind and to give the seller her due, at least she issued an immediate refund. I could be wrong about this next part but I also think she may have to pay some ebay fees as the cancellation was at her request.
Your feedback was excellent. That's very useful for any other buyer who checks it out.
It sounds to me as if the seller might be fairly new to selling-a private seller anyway, not a business. Someone mentioned that sellers can block buyers who give a neg. Sellers can block anyone they want to without giving a reason, but if this is a fairly young, inexperienced seller I doubt she will even know that. A lot of casual sellers don't.
Someone else mentioned you need 2 accounts, one for your own buying and one for selling. I would second that. I believe you when you say you are buying for your own use & selling off anything that doesn't fit, but the point is, anyone who quickly glances through your selling record won't know that. If they see a lot of clothing being sold, they may well suspect you are buying from them to re-sell.
To a casual seller, that might alarm them, they might think that they had underpriced their item. There's nothing in life that makes people value something more than when they see others after it.
So get a separate selling account.
