Seller charging $5 pickup fee

I've never seen this one before, has anyone else?  Frankly, I wouldn't  pay a fee for picking up, would anyone?

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Seller charging $5 pickup fee

lyndal1838
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Yes, it is a legitimate charge.....I have seen it a few times on listings but never bought from a seller who uses it.

 

It is often charged by very large sellers where it would take a staff member's time to attend to you.

 

It is similar to sellers charging a restocking fee on returns.

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Seller charging $5 pickup fee

Thanks for the info. Personally I wouldn't do it. A small Seller with few items, and no store in this case.
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Seller charging $5 pickup fee

$5 is pretty cheap for someone having to take the time to be home when a buyer comes and picks up an item.

I used to charge a $25 local delivery fee haha

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Seller charging $5 pickup fee


@shoppingbag* wrote:

I've never seen this one before, has anyone else?  Frankly, I wouldn't  pay a fee for picking up, would anyone?


Sure, if I wanted the item. Most of the time, sellers who add a pick-up fee are valuing their time in a specific way, and do so knowing that many buyers don't value it at all (I have had some nasty messages in the past when I refused pick up, these people clearly expected me to just drop everything and be available to one person for X amount of time - I've even had people ask me to hand deliver items to them, for free, just because they live in a neighbouring suburb and they couldn't think of any reason why that might be completely out of my way and an imposition for me - I know a seller listing specifically with pick-up is a bit different, but I mention those things because you never know what the seller has had to deal with in the past - many sellers implement such charges, or terms, as a reaction to something that's already happened). 

 

There is a lot of "I wouldn't do that as a seller, so for another seller to do it is unacceptable" around at times, too, when "what would I do?" is often no real basis for judgement, particularly when one only has a summary of facts (I am speaking in general, not to you or about this specific circumstance). 

 

The following is also general, and obviously I don't know the item or seller in question so some, most or even all of these won't apply, but here are some of the reasons I can think of for a seller to apply a pick-up charge:

 

The seller doesn't want strangers coming to their home so will only arrange to meet in a public space, which is likely to involve travelling time / expense.  

 

The seller has sold before and had experiences where it takes days of back and forth to organise a mutually agreeable pick-up time, and knows that people don't always show up when they say they will (if at all), and that many times people will try to re-negotiate the price once they're on the doorstep. If they've spent an hour or two organising arrangements for pick-up, and making time to be available for someone, $5 is cheap. 

 

The item will require prep / packaging regardless of whether it's posted or not, and / or the buyer will require assistance to remove it (things like disassembly, or even special instruction for use / demonstration)

 

The item will require more than just a few minutes to inspect and remove, either because of the nature of the item, or because the seller is a chatterbox - perhaps the $5 is for tea / coffee & biscuits Smiley Very Happy

 

They are trying to eliminate certain types of buyers from their market

 

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Seller charging $5 pickup fee

Great! I might charge $20 for pick up cause frankly I couldnt be bothered getting up to open the door ......

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Seller charging $5 pickup fee


@rochford51 wrote:

Great! I might charge $20 for pick up cause frankly I couldnt be bothered getting up to open the door ......


 

Neat, I hope whatever you sell can be slid under the door by a stick? Then the buyer can do the same with the money.

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Seller charging $5 pickup fee


@shoppingbag* wrote:

I've never seen this one before, has anyone else?  Frankly, I wouldn't  pay a fee for picking up, would anyone?


I've not seen it on ebay listings & to be honest, would be a bit bemused if I did, especially if it happened to be a private seller.

 

I read the post by DG and can understand how annoying it is when people don't pick up when they say they will or try to barter you down when they arrive etc. Have been on the seller side and had those things happen.

 

I would still feel resentful a little bit (as a buyer) if asked to pay a pick up fee though because I always ask sellers to suggest times that would suit them, I always turn up on time, pay over my money on the doorstep & go. I figure I am saving them a little bit of bother. They don't have to worry about wrapping, posting, having someone open a case of item not as described, not received etc

 

Would I pay it? It would depend on how much i really wanted the item.

 

I have seen it on some commercial sites, but not many. For instance, I had a kathmandu order (on their website, not ebay) and ticked click & collect-till i saw they expected me to pay $10. I thought that was over the top, since posting out to my home was the same price & I only chose click & collect to save money.

I think a commercial business on ebay could ask it & get away with it more than a small private seller but it still would not be popular

 

Personally, I think if an ebay seller doesn't want pick up, just put in the postage cost & if someone asks for pick up, say no. 

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Seller charging $5 pickup fee


@springyzone wrote:

I think a commercial business on ebay could ask it & get away with it more than a small private seller but it still would not be popular

 

 


A commercial business is more likely to be able to average out the cost of pick-ups across every single item they sell (usually thousands, if not millions of individual items), unless they have to dedicate staff exclusively to pick-ups (eg any business selling large items tends to have specific warehouses / sections and staff, sometimes the cost is absorbed / accounted for over their entire inventory, sometimes not). 

 

I think the point that I used too many words to try and make was that it's never a good idea to presume someone else isn't incurring costs just because we don't consider or account for those costs ourselves, or do account for it but in the item price (often without even really thinking about it, but let's just say most people want to get an overall price that's worth their time).

 

If I broke down and listed every single cost that's accounted for in my item prices as part of my listing description, I'm sure I'd lose some buyers, lol, but to me it's usually pretty much a 'wot's in a name' situation (a charge by any other name would cost the same - if the seller had priced their item $5 higher, this thread wouldn't exist, but because they allocated it as an additional charge, it feels optional and therefore offensive to some people, I warrant).

 

 

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Seller charging $5 pickup fee

What a brilliant idea!
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