Seller has cancelled transaction & now I can't leave feedback

[jadafigures]

I purchased an Item from a seller, after two weeks I find that my money has been refunded and that the transaction was cancelled. So I contacted the seller to ask why and there was no reply. I went to leave feedback for this transaction and there is no leave feedback option. How is this possible?

Is this a loophole for sellerS?

I did contact ebay about this and they confirmed that if the seller cancels the transaction via eBay, then I would not be able to leave feedback.

Surely this is not right? A friend of mine is a seller on here and we have gone through their sold items and they do not have the option from the drop down to cancel the transaction unless a refund is done from paypal first, is it only certain sellers that have this option?

[daniellebradydesigns]

If you were refunded and the seller cancelled the transaction, why would you need to leave feedback anyway?

[i-love-my-sheep]

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@thebowlerhat2012 wrote:

If you were refunded and the seller cancelled the transaction, why would you need to leave feedback anyway?

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My guess is, it would be "the seller is going to pay dearly for doing this and I will make him pay by giving him a big red dot and trash his stars. That'll tech him to deal with me like that".

[daniellebradydesigns]

Sounds about right.

[digital*ghost]

Actually, this sounds odd to me - what was the reason for the cancellation and refund? Sellers cancelling / refunding due to not being able to supply an item is one of the biggest bees in eBay's bonnet right now, not only is the ability to leave FB supposed to be available (as far as I know), but the seller is supposed to get a defect for it (not visible, but quite harmful), and I have never heard of the option to leave FB no longer being there for a cancelled transaction. In fact, most sellers avoid cancellations in a variety of circumstances because the option to leave feedback remains available. 

The only time I've ever known or heard of the ability to leave feedback disappearing on a paid-for item is when eBay (not the seller) removes the listing from the site entirely, usually due to a policy breach of some kind.  

I can see the option to remove FB abilities for a buyer-initiated cancellation, but it's hard to imagine eBay doing it for seller-initiated cancellations. (Unless, as you said, they're one of eBay's preferred sellers, I s'pose).

[wildviolet]

 By "buyer -initiated"  do you mean a situation where a buyer has asked a seller by eBay message to cancel an order?

Could it be, in the case of the buyer who did not request the seller to cancel and finds seller has cancelled and now there is no feedback option, that the seller concerned did not select the real reason to eBay for cancelling the transaction to eBay and made it seem as if buyer asked the seller to cancel? To avoid a defect?

In the seller cancellation process being discussed (the one that does not require buyer to accept or decline) the reason selected for the cancellation is not given until after the buyer has confirmed to eBay that a refund has been received.

One of the options a seller can select is:

"The buyer asked to cancel the order, or there's an issue with the buyer's address"

[digital*ghost]

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@wildviolet wrote:

 By "buyer -initiated"  do you mean a situation where a buyer has asked a seller by eBay message to cancel an order?

Could it be, in the case of the buyer who did not request the seller to cancel and finds seller has cancelled and now there is no feedback option, that the seller concerned did not select the real reason to eBay for cancelling the transaction to eBay and made it seem as if buyer asked the seller to cancel? To avoid a defect?

In the seller cancellation process being discussed (the one that does not require buyer to accept or decline) the reason selected for the cancellation is not given until after the buyer has confirmed to eBay that a refund has been received.

One of the options a seller can select is:

"The buyer asked to cancel the order, or there's an issue with the buyer's address"

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If they selected that option, as far as I'm aware, it still currently requires the buyer to confirm that they've received the refund in order for the cancellation to be processed (within 10 days), and (again, AFAIK), the option to leave feedback remains available either way...

But, admittedly, this new cancellation process was implemented only recently, and not very well at that, with eBay sending emails to buyers to confirm a refund when that option was selected, even on items that were never paid for, so the actual outcome of a cancellation request is, at least for the time being, a little indefinite. It's quite possible the seller selected that option in an effort to avoid a defect, if that's what happened, but I'm still unsure as to why feedback can't be left....unless eBay will actually be removing the option in those circumstances, or it's maybe something due to a cancellation request timing out. I can't say much for sure as I don't have a lot to go on thus far (in so far as personal experience with the new system, or accounts from others).

There's an 'official' buyer initiated cancellation request, which should come through to the seller's message box as "request to cancel order". I received one of those the other day, but I didn't follow through on the cancellation as it was actually due to some eBay spam that wasn't clear enough (buyer thought they were being prompted to pay again for an item they'd already paid for and received, when in actual fact it was eBay trying to encourage them to checkout items that were still in their cart). 

The one and only cancellation request I've sent since the new system was implemented was several days after the purchase and the buyer had never paid for it - mine was processed immediately without the buyer having to agree or confirm a refund, as eBay somehow recognised it wasn't paid for, but most other sellers have reported having to get the buyer to confirm a refund of a non-payment, or waiting at least 10 days before it closes off. 

[wildviolet]

digital*ghost wrote:

There's an 'official' buyer initiated cancellation request, which should come through to the seller's message box as "request to cancel order".

When did an official buyer initiated cancellation request become available? Until now I've been under the impression this was not available until February 2015.

Re sellers cancelling a transaction who falsely claim "the buyer has requested the cancellation or there is a problem with the address" option in an attempt to avoid a defect, isn't this a loophole in the seller Cancelling A Transaction process for unscrupulous sellers? Or is  there a defect for any and all options in this process?

[digital*ghost]

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@wildviolet wrote:

@digital*ghost wrote:

There's an 'official' buyer initiated cancellation request, which should come through to the seller's message box as "request to cancel order".

When did an official buyer initiated cancellation request become available? Until now I've been under the impression this was not available until February 2015.

Re sellers cancelling a transaction who falsely claim "the buyer has requested the cancellation or there is a problem with the address" option in an attempt to avoid a defect, isn't this a loophole in the seller Cancelling A Transaction process for unscrupulous sellers? Or is  there a defect for any and all options in this process?

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At the moment, the request to cancel a transaction is one of the options provided as the reason when you contact a seller, so it becomes the message heading - I don't think there is anything actionable within the request or message, though, and if a seller agrees they will have to initiate the process and the buyer agree still (I think), so by 'official', I more meant that it's recorded with eBay that the buyer wanted the transaction cancelled.

The additional request option being introduced I think is the one limited to within the hour of purchase? And I suspect that if one of those requests is received, there will be something immediately actionable within the request (much like a simple 'agree' button for the seller rather than having to turn around and send a counter-request, as such.....if eBay can manage to implement something that's simple ). 

Selecting the option that the buyer changed their mind is not supposed to result in a defect in itself, but still could if the buyer disagrees (if that's an option - unfortunately I have no idea what the buyer sees, or what all of the options provided are, when they receive one, other than eBay ask them to confirm that they received a refund). 

[carnabycool]

digital*ghost wrote:

At the moment, the request to cancel a transaction is one of the options provided as the reason when you contact a seller, so it becomes the message heading - I don't think there is anything actionable within the request or message, though, and if a seller agrees they will have to initiate the process and the buyer agree still (I think), so by 'official', I more meant that it's recorded with eBay that the buyer wanted the transaction cancelled.

I've just checked and yes, you are right, that is an available option and I am of the same opinion as you that it's just a request made durectly to the seller.

digital*ghost wrote:

"The additional request option being introduced I think is the one limited to within the hour of purchase? And I suspect that if one of those requests is received, there will be something immediately actionable within the request (much like a simple 'agree' button for the seller rather than having to turn around and send a counter-request, as such.....if eBay can manage to implement something that's simple ."

Yes, according to eBay's new after-sales-experience information un the Seller Centre a special feature will be available for buyers to request a seller to agree to cancel a transaction within an hour of purchase.

digital*ghost wrote: 

Selecting the option that the buyer changed their mind is not supposed to result in a defect in itself, but still could if the buyer disagrees (if that's an option - unfortunately I have no idea what the buyer sees, or what all of the options provided are, when they receive one, other than eBay ask them to confirm that they received a refund).

At present when the Seller cancels a transaction on eBay (using the process that is not the one where the buyer accepts or declines) the buyer is not shown the reason the seller has given to eBay. Buyers only find out the reason the seller has given eBay after they (buyers) have replied to the eBay request to confirm the refund. The reason is then given in an eBay message confirming the cancellation that follows the buyer's refund confirmation. There is no option to disagree. I found this out recently from first hand experience as a buyer experiencing this alternative seller cancelling a transaction process for the first time. The seller had given eBay the  reason I pasted earlier in this discussion but as i had not requested a cancellation and as there is no problem with my address this caused me to wonder why that the seller used that reason. I don't know for sure but it seems to me that the seller has succeeded in avoiding a defect = loophole...