on 20-07-2013 01:04 PM
Not sure what to do here... long time since I have used ebay. I made a purchase on Thursday morning and went through to pay but there was not freight in the total, I sent an email to the seller through checkout requesting an invoice for the total with freight. Late Friday I finally got an invoice WITHOUT the freight amount telling me to pick up. I don't want to pick up. On the listing freight was quoted at $48.00 and I needed this added to the invoice. I have sent two more emails through requesting the total but am not getting anything back from the seller. Have to say I have lost all confidence in this seller.
We are moving soon (2 weeks) and I needed this item shipped before we move. I don't have time to go to the other side of Melbourne to pick up. I would like to cancel the order but have to wait until the 10 days are up before I can do anything. And, I would like to purchase from another seller to ensure I get the item before moving.
Any suggestions on what to do would be great.
on 20-07-2013 04:08 PM
JMO but forget it.If you need the item before moving,buy elsewhere.If the seller opens a non payer dispute,respond to it & use the appeal link if a strike is issued.
Sometimes its just too difficult to pursue.
on 20-07-2013 08:29 PM
Other than pulling their contact details and giving them a call I have to agree with da Fox.
on 24-07-2013 09:45 AM
Thanks all for the advice. Since I agreed to purchase I have emailed them 4 times for a correct invoice and phoned twice and left messages but have not heard a word. I think, as a buyer, I have gone above and beyond to try and pay for the item. They sent me a payment reminder on Monday night and I emailed again asking for a correct invoice but never heard back.
I ordered a similar product from another seller on Monday night and recieved it yesterday - the perfect transaction. So now I think I will wait until the 10 days are up and request they cancel the order (not holding much hope of that) and if they issue me with a strike I will contact Ebay and let them know what happened.
on 24-07-2013 11:58 AM