Seller refusing to send paid for item to PO Box.

[emcmad]

Hi, I have paid over $400 for an item with paypal, and nowhere on the listing does it say that they would not post to a PO Box, but now over a week after I paid for the item they are refusing to send it unless I provide a street address.

The reason I have a PO Box is because postal services do not come out to us as we are out of town on a property. We have never had anything successfully delivered to us from a courier service (doesnt help that our road is not on any GPS's.) and have to meet deliveries in town. Since we are currently doing seasonal work which involves 12 hour days we won't be able to meet anyone in town.

Am I within my rights to ask for a refund ( or demand if it comes to that, and/or open a dispute with PayPal if they continue to refuse to deliver it?? I honestly can't see why they can't just send it thru auspost. I have even offered to pay extra for postage if they will just take it to their nearest PO and send it to my PO Box.

Any suggestions/advice greatly appreciated. 🙂

[emcmad]

Thanks for suggestions all. Have tried to explain to them the situation, for a second time and am awaiting a response. (they aren't too quick on replies) and have asked them to provide a phone number so i can actually speak to someone. I have a day off tomorrow and will go see the PO and see if they will accept a package from a courier for me. And if I can get to talk to the seller I may be able to get it delivered there. If they haven't replied by tomorrow arvo I think I will take it further. My poor daughter is so upset by this, it's her first big "solo" purchase. (as in paid for by her)

Will let you all know how I get on. 🙂

[*kazumi*]

Could you have it delivered to your work?

[davewil1964]

Work is out in the bush, kazumi.

[beach_and_home]

You can ask which courier company it is, and then ask the courier company to fax you an "authority to leave" form. Fill it out giving them authority to leave the parcel at the Post Office. As long as you trust the people in the post office then it won't be a problem.

[cq_tech]

If the seller is being so unhelpful before he's even sent the item, how smoothly do you think things will go if there's a problem after delivery and you need to return it?

As he has already shown his true colours, unless he agrees to send it via AP, I'd be withdrawing from the transaction and buying elsewhere.

[beach_and_home]

cq_tech, that's a very good point. You would think that the average seller would do their best to get the item to the customer, but this seller is being difficult for no good reason.

Yep, maybe backing out is the best option.

[lyndal1838]

Beach, there are only 2 courier companies who can leave parcels at the PO....Australia Post's own couries and Australian Air Express.  It does not matter what you tell any other company, they are not allowed to do it.

[davewil1964]

AAE has been taken over by Startrack and AP now charge an $11 surcharge for them to deliver to PO boxes. Not sure about delivery to POs.

[lyndal1838]

AaE has not been taken over by Startrack....the 2 companies have amalgamated. The airfreight side is still AaE but the road freight is Startrack. At present the Startrack drivers are still not authorised to drop at the PO, unless it happened this week.

AaE is actually a partnership of Qantas and Australia Post, which is why they can drop at a PO.

[***super_nova***]

Beach, there are only 2 courier companies who can leave parcels at the PO....Australia Post's own couries and Australian Air Express.  It does not matter what you tell any other company, they are not allowed to do it.

Of-course, they are not.  Beach, why should AP want to do work for other company?  You may as well say, why not let them drop it off in my local chemist or liquor shop, they know me there.