Seller says posted. But still showing as waiting to be posted when I check

[chrisatclunes]

I purchased an item, paid for by PAYPAL on the 28th of May. The Seller stated it was posted on the 29th giving me a tracking number. However, on the Australia Post tracking it is still showing (02.06.23) 

Ready for processing

It's either waiting to be picked up from the sender or ready for sorting at our facility.

I contacted the Seller who stated they had forwarded again on the 29th May. I checked the listing today (2nd June) and the item is now showing as 

Awaiting postage

Order date:28 May, 2023

I have contacted the Seller but can't contact EBAY to intervene until the 12th of this month. 

[chrisatclunes · Accepted solution]

We will see wont we?

[padi*0409 · Accepted solution]

I'm with Sugar on this one, the seller may well be disenchanted with you contacting them only 3 days after purchase, when the situation is out of their control.

Don't be surprised if they put you on their BBL (buyer block list)............

[davewil1964 · Accepted solution]

I would.

I had one asking for a tracking number at midday last Tuesday. Item bought on Sunday, Monday was a Public Holiday, posted 9.45 on Tuesday. 45 minutes into my THREE days handling time.

I hope they enjoy their book and can find more from sellers other than me.

[davewil1964 · Accepted solution]

Yes, you will. And that is the point of the replies to your post. Don't jump the gun. Wait until EDD has passed before you even consider harassing sellers.

[springyzone · Accepted solution]

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@davewil1964 wrote:

I had one asking for a tracking number at midday last Tuesday. Item bought on Sunday, Monday was a Public Holiday, posted 9.45 on Tuesday. 45 minutes into my THREE days handling time.

I hope they enjoy their book and can find more from sellers other than me.

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It wasn't a public holiday everywhere so they may not have realised that.

I'm not saying you were slow to post, you were obviously very quick, but a buyer just asking if there is a tracking number isn't too bad as tracking numbers could be generated at home anyway.

I think for a lot of buyers, they are used to a level of service from most online sites that includes tracking numbers within a couple of days. Those tracking numbers are often just generated labels for a few days though, in my own experience.

 I understand where you are coming from though, nervous buyers can put the wind up sellers, you wonder if they are going to be unreasonable on other fronts too.

chrisatclunes, you really don't have to worry about the tracking number. I know it is frustrating if it looks as if the seller hasn't actually posted the item.

All you have to worry about is the delivery date range. And that's in fact the seller's worry, not yours. If they don't get that parcel to you on time, you can open an ebay claim.

If it gets to you a bit late and you have evidence it wasn't actually posted for eg a week after the label was generated, you can give them a blast in feedback too.

[sugar249 · Accepted solution]

In reality most buyers have no idea how tracking works (or really doesnt work), and from the feedback OP has left for others that is definitely the situation.

[eol-products · Accepted solution]

I would say tracking is very easy to understand as it clearly shows the different steps the item goes through. Some couriers are a bit harder with only a generated tracking number scan then straight to delivery the next day and nothing in between. I find Toll can be even worse with nothing till we have left your item in a safe place. 

[sugar249 · Accepted solution]

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@eol-products wrote:

I would say tracking is very easy to understand as it clearly shows the different steps the item goes through. Some couriers are a bit harder with only a generated tracking number scan then straight to delivery the next day and nothing in between. I find Toll can be even worse with nothing till we have left your item in a safe place. 

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Ah yes, but you missed an important part of my comments in brackets.  Assuming it all works as the buyer expects.  It can and will often miss one or more, or all of those steps.

I just checked some of my sales,  a good one shows between 8 and 10 steps (possibly more,  from info received, lodged, steps along the way and delivered.   A dodgy one will show initiated and maybe one or 2 steps, but maybe zero more steps,  but I know the buyer has received the item

You are assuming the Australia Post system is flawless,  I can assure you from working knowledge of the system, it is imperfect.  An item can sail through the system with just the final tracking event, and that could be missed if it's delivered by the Postie rather then the Parcel person with a scanner..

[eol-products · Accepted solution]

Don't forget many parcels are delivered with no final scan and an investigation from Aust Post will conclude the item is lost and you are able to claim compensation. 

[sugar249 · Accepted solution]

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@eol-products wrote:

Don't forget many parcels are delivered with no final scan and an investigation from Aust Post will conclude the item is lost and you are able to claim compensation. 

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yes thats often the one delivered by the postie and not the parcel person, although the parcel person one can be missed as well.  It's an imperfect system,  which the seller and buyer relies on,