Seller scamming people on ebay questions

[brakelatenslide]

I've just bee scammed by someone who had no feedback as of yet but was selling mutiple items since January this year (all kids items, strollers, car seats etc). I am always reluctant when they have no feedback but the seller communicated back to me pretty well and I could see mutiple people had bought the same item from them within the last 3 weeks. I figured if they were scammed he would have already got negative feedback or be shut down by now. As soon as I bought the item (a baby car seat) I got tracking so everything seemed fine. I tracked the package over the next week which went to the correct suburb via the route my parcels go. However today when it said 'delivered' and there was no parcel, I contacted Australia post straight away who said what was sent was something small and definitely not a car seat and it was sent to another address in my suburb, not mine. I have tried to reach ebay as he still has a number of items up and is clearly scamming multiple people before it gets shut down. However the question I have is why doesnt ebay have a better mechanism for alerts when something is clearly a scam. I bet the other people who purchased several weeks before me are all still waiting on cases they have opened with paypal which take 20 days to resolvbe, all whilst this person continues to scam people. Its silly as Aus post will confirm it wasnt my address and I'll get my money back and its ebay and paypal that will be out of pocket...you'd think they would want to shut these things down faster than this!

[jellybirddesigns]

Whatever you do, do NOT open an Item Not Received Case, as the seller can provide tracking that "something" was sent. A case opened for this will result in closing in the sellers favour automatically.

Others will be along to advise on the best way to proceed.

[repentatleisure1952]

Open a case for Item Not As Described.

Ask eBay to step in as soon as that option becomes available.

The seller won't be fighting it so do not try to communicate with them.

Stop buying items at too good to be true prices.

I suspect that you knew it was a scam but hoped that it would not be.

eBay has no way of knowing until the complaints come in.

[brakelatenslide]

**bleep**. I've already opened a case like that with paypal. Should I change this. Also dont they have to provide proof of address? Not just a tracking number for the suburb?

[repentatleisure1952]

You are now between a rock and a hard place.

Why did you not use the eBay Money Back Guarantee for Item Not As Described?

I am unsure but there may be provision with PayPal to change to Item Not As Described.

You may end up having to go to your credit card provider.

[padi*0409]

In future go for an eBay dispute first then if that fails you can go to a Paypal dispute. You cannot open a Paypal dispute and then go back to an eBay dispute.

You best bet at this stage is probably to contact Paypal explain what has happened and ask them to change the dispute to an INAD one.

[brakelatenslide]

Also when trying to raise a dispute through ebay I get this notification and this is why I went straight to paypal:

"Sorry, we can't open a case for this issue

Unfortunately, we can't open a case for you because it looks like there's a payment issue with this order. Please contact paypal support to cancel the payment. If you paid with a credit card, please contact your provider to cancel the payment."

[kopenhagen5]

Log into PayPal now and see if you can change the case to INAD.

[instylecollectables]

That's because you opened a PayPal dispute first so you can't open an ebay dispute

[katistrophik]

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@brakelatenslide wrote:

Also when trying to raise a dispute through ebay I get this notification and this is why I went straight to paypal:

"Sorry, we can't open a case for this issue

Unfortunately, we can't open a case for you because it looks like there's a payment issue with this order. Please contact paypal support to cancel the payment. If you paid with a credit card, please contact your provider to cancel the payment."

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 Sorry - answered above