Seller tricked me and now I am not covered by buyer protection.

[gramophonerecord]

Hi, I bought a group a vinyl records from a seller in Germany.

( 11 seperate records)

The order arrived, but there were issues with the order.

The biggest problem was that they left one of the records out.

I immediatly contacted the seller and they told me that they would send out the record.

I waited and waited........ finally I contacted the seller and they said, oops, I will send it tomorrow.

I waited, but nothing, so I contacted them again, now they will not respond.

I tried to open a case with paypal, but ebay tells me that too much time has passed and I am no longer covered by buyer protection.

I am not happy.

Does any one know if there is anything that I can do?

Thanks

[davewil1964]

Try opening a case with Paypal. You said you did, but then you said eBay told you you were out of time. They are different entities and Paypal will allow 180 days, depending on the circumstances.

However, if you received 10 out of 11, the seller has proof of postage, AND proof of your receipt (your messages), so Paypal would probably require you to return the 10 at your expense by a tracked method, in order to get a refund of the initial purchase price plus postage. I suspect the cost would be prohibitive.

So, yes, you allowed the seller to trick you. We can all learn, even when we think we are experienced.

[phorum_junkie*]

You need to log into your Paypal account and open a dispute there. If it is still available sign up for the free returns before you do it as you may very well have to return the ones you got in order to get a refund. 

[phorum_junkie*]

Grrrrrrrrr, youu type faster than me Dave, or the reply takes longer to deliver from over here lol

[gramophonerecord]

Thank you for the advise.

I am going to log into my paypal account now and give it a go.

[davewil1964]

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@phorum_junkie* wrote:

Grrrrrrrrr, youu type faster than me Dave, or the reply takes longer to deliver from over here lol

---

Maybe both. You are, after all, half the planet away. I hope it's warmer there than here. We're starting to get frost.

You did, however, provide information that I had forgotten, re Paypal free returns.

[janeababe]

OMG....
Never mind that ^^^^ 

I'm having a dementia moment!  stupid fingers pressing post instead of cancle!   

Carry on as if I'm not really here, because obvioulsy, I'm not!  *sigh*   

Good luck with your refund

xxj

[lyndal1838]

The paypal return postage is limited to $45.....I suspect that 11 records to Germany with tracking may exceed that amount.

Jane, you need to get stuck into the coffee by the look of it.

[davewil1964]

Coffee?

Products invented from the country north of PJ are far more efficacious.