Seller trying one on.

[audistarelectronics]

Hi all, purchased an item which is well overdue to arrive, not a huge expence, less than $20.00, but the seller claims the tracking shows that it was left ''unclaimed'' somewhere, but refuses to tell me where, and wants to deduct $7.00 from my refund for an ''Aust Post '' unclaimed item fee. I have collected all parcels from my postal agency on all our mail days, and this one is the only one missing, and it was never there to collect in the first place. I  requested a refund, which they agreed to, as long as I allowed the deduction for the fee. I told them to tell me where the item was sitting so I could get something done through Aust Post, but they are just ignoring the request. I have since told them to just hold action on the refund and I will let a lodged disput decide who gets what.

[zanadoo_56]

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@*tippy*toes* wrote:

If the tracking states still in transit then the sender lodges the dispute with AP. If the tracking shows as delivered, then the recipient raises the dispute. As it's not showing as delivered to anywhere, it's up to the seller to lodge the enquiry. It can all be done online via My Post, they don't even have to leave the house.

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I had this problem with a parcel bouncing between the Black Hole of Melb (AKA West Sunshine sorting) and the wrong post office for pickup.  In the end I phoned AP customer service and asked if someone there could intervene and get my parcel to the right post office to I could collect it.  If the tracking shows this kind of issue it might be worth speaking directly to a human in AP customer service rather than lodging an enquiry online.  It worked for me.

[audistarelectronics]

The seller tells me they have the item back, undelivered, but cant tell me where it was sitting ''undeliverable'', but they won't be getting any $7 fee from me, only be getting a message from ebay re a dispute.

[davewil1964]

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@springyzone wrote:

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@davewil1964 wrote:

If I had as much trouble as you with buying online, I would definitely consider only buying from real shops.

You've been around long enough to know that no provided tracking number when the stuff hits the fan equals no tracking number. And to know that the avenue for uncooperative sellers is a dispute.

So what advice are you after?

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I was a bit intrigued by this so had a look. As far as I can see, the buyer's experiences on ebay have just about all been positive. I looked back 6 pages of FB and only saw one neg and one neutral.

Personally, since the item hasn't arrived, I would just open a dispute and be done with it. Since it hasn't been delivered or shown as delivered, you should get a refund. If it later arrives, you can then repay the seller.

I'm not keen on the seller's attitude where he won't do any enquiring and wants you to pay $7. Go through the dispute process and you should get all of it back.

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Try looking at board posts

[audistarelectronics]

Well, obviously issues that I have raised have been corrected to my liking, and the appropriate feedback then given, this would explain my low negs and neutrals given to others in my feedback profile. Which also means that if a buyer is prepared to stand their ground when there is an issue, they can get positive outcomes.