I ordered a 252 colour eyeshadow set in May 2014 and when it arrived the case was smashed and some of the eyeshadows were damaged. This occurred due to poor packaging, not from being handled in transit. After many emails to and from the seller, he finally agreed to send a replacement product on the condition that I removed the negative feedback. He begged me to remove the negative comment as he was concerned it would damage his reputation and future sales. I removed the negative feedback and commented that he had agreed to replace the product, however it was unfortunate that I had to involve the eBay Resolution Centre. The day before yesterday (7 June 2014) he said that he would give me a partial refund and I can then reorder on eBay. I have not heard from him since. I am over this guy. I have reported him again to eBay; and I will never purchase from him again. So buyer beware, he is not an honest seller and doesn't keep his word. I tried to alert PayPayl; as that is how I paid for the item. I can see the transaction on PayPal but have been unable to report the matter to them. I suspect the transation is too old maybe.
