When selling I have ALWAYS given feedback when the customer pays for the item. The quicker they pay the better the feedback. AS IT SHOULD BE.
- - - - - - - - - - - -
When buying how ever I have found a lot of sellers do not leave feedback until you leave them feedback. Is this GOOD practice? I don't think so, in fact it causes me to give poorer feedback than I may have originally as I class this activity as bad customer relations in the 'seller's communication' area. As a rule I start asking why I had not received any feedback after four to five days, then if I do not receive a reasonable answer and immeadiate feedback the seller loses points. As a majority of postal times from sellers average at least 7 days I usually wait that long before "reducing" the stars on communication. Then every four days they lose another.
Today I contacted a seller asking "why?" on an item 320731808127 purchased on the 9th of May and received this reply:
"Dear robert_053,
Hi
thank you for your information.
our system work that when customer leave me positive feedback.
the system leave him positive also.
please leave me first.
miranda"
to which I have replied:
Hello Miranda,
That is very rude.
I order and pay for items straight away and so I expect positive feedback STRAIGHT AWAY!
What YOU are doing is extorting good feedback from customers so they will get good feedback too.
IF you had checked my members profile page you would have discovered that this is a particular "HATE" of mine.
It also causes those sellers who do it to LOSE 'points' when it comes to me making my assessment.
To me that is a "failure for proper seller's communication"
**excerpt from my page
**quote**
Business Information
NOTICE TO SELLERS!When I purchase your product and Pay immediately, I EXPECT feedback immediately!! Should you delay feedback, until I receive the item and give YOU feedback, you WILL receive LESS STARS in communication the longer you delay!
**endquote**
Sincerely,
Robb
Do YOU think I am right in doing this?
