NOTICE TO SELLERS!When I purchase your product and Pay immediately, I EXPECT feedback immediately!! Should you delay feedback, until I receive the item and give YOU feedback, you WILL receive LESS STARS in communication the longer you delay!
Oh, really. 😐
I would like to ask you a few questions.
First off, the premise. I've spent a good couple of years reading and participating in th eBay buying/selling forums. I'm a frequent buyer, as the FB on this ID shows, and a frequent seller on another ID. Sometimes I read threads and I'm grateful for seeing alternative perspectives on issues.
I've read countless threads about feedback, from all manner of perspectives. As a seller, I take an interest in the buyer's point of view on this. It interests me that some buyers demand that feedback be left for them as soon as they pay. It also interests me when other buyers say they don't like it when sellers leave feedback for them as soon as they pay (according to the buyers that feel that way, it's often because they feel it shows the seller doesn't have confidence in their product, and that by leaving a positive for the buyer immediately, the buyer then feels obligated to "return the favour" and leave positive feedback regardless of how they felt about the transaction).
The point I'm trying to make is that there are all sorts of different buyers, each with their own preferences and expectations. It's great to get some insight on them, but as a seller, how do I know which kind of buyer I'm dealing with? Furthermore, leaving feedback is a part of my business, so one of my questions is what makes you think you have the right to dictate to a seller how they operate their business?
In other words, when an item of mine sells and I receive the payment notification, feedback becomes one of the things I may or may not choose to do. So, do I
A: Use my mind-reading skills to immediately ascertain what the buyer wants, because it's all about them
B: Figure out a system that works for me, because leaving feedback is my option
In addition, I would like to point out something. Using the logic of "I have paid, I deserve my feedback now", it then stands to reason that I, as a seller, can turn around and say "I have posted your item, I deserve my feedback now". But I don't, mostly because I don't care about whether I get one more dot, but also because I'm a reasonable person and I recognise that's an unreasonable demand.
Buyers don't leave feedback as soon as an item has been posted because there's all sorts of things that can happen between the posting of an item, and receiving it - it might not be as described, it might get lost etc etc etc. And there's all sorts of different ways a seller can handle those types of situations - some would warrant a positive, others may warrant a negative.
Buyers can't get negatives, but guess what? There's all sorts of ways a buyer can handle those said same situations, and a few more that they can create on their own (eg credit card chargebacks after payment/postage) - some buyers are rude, aggressive and demanding if the parcel takes more than two days to arrive, others have the patience of a saint and are very understanding when parcels are delayed. In some of those circumstances, a seller may not feel particularly positive about the buyer's behavior.
The buyer is not the only party to a transaction, and we all have choices about how we act and when. I wish feedback obsessive buyers would stop acting like a green dot and a comment about how fast they went through checkout is critical to the success of a positive transaction. X-(
