Sellers extorting feedback by intimation?

[robert_053]

When selling I have ALWAYS given feedback when the customer pays for the item. The quicker they pay the better the feedback.  AS IT SHOULD BE.

 - - - - - - - - - - - -

When buying how ever I have found a lot of sellers do not leave feedback until you leave them feedback.  Is this GOOD practice?  I don't think so, in fact it causes me to give poorer feedback than I may have originally as I class this activity as bad customer relations in the 'seller's communication' area.  As a rule I start asking why I had not received any feedback after four to five days, then if I do not receive a reasonable answer and immeadiate feedback the seller loses points.  As a majority of postal times from sellers average at least 7 days I usually wait that long before "reducing" the stars on communication.  Then every four days they lose another.

Today I contacted a seller asking "why?" on an item 320731808127 purchased on the 9th of May and received this reply:

"Dear robert_053,

Hi
thank you for your information.
our system work that when customer leave me positive feedback.
the system leave him positive also.
please leave me first.
miranda"

to which I have replied:

Hello Miranda,
That is very rude.
I order and pay for items straight away and so I expect positive feedback STRAIGHT AWAY!
What YOU are doing is extorting good feedback from customers so they will get good feedback too.
IF you had checked my members profile page you would have discovered that this is a particular "HATE" of mine.
It also causes those sellers who do it to LOSE 'points' when it comes to me making my assessment.
To me that is a "failure for proper seller's communication"
**excerpt from my page
**quote**
Business Information

NOTICE TO SELLERS!When I purchase your product and Pay immediately, I EXPECT feedback immediately!! Should you delay feedback, until I receive the item and give YOU feedback, you WILL receive LESS STARS in communication the longer you delay!
**endquote**
Sincerely,
Robb

Do YOU think I am right in doing this?

[the3coopers]

Bit of a pity there was a typo in the thread title - obviously it was meant to say:

Buyer extorting feedback by intimation

Yeah, probably just a simple mistake - nobody's perfect 🙂

[*queen.kong*]

wow.

OP you are now a new member of my blocked bidders list, you are in good company.

[*kazumi*]

wow.

OP you are now a new member of my blocked bidders list, you are in good company.

ditto

241 views, wonder how many BBLs the OP is now member 🙂

[patchoo78]

If I were a seller, he would go on my list for sure.. In fact, I may just take  a memo of his name just in case I do decide to sell anything. :^O

[annies_fancy_dress]

I always leave feedback ASAP after I receive payment.

It's nice to see FB numbers get bigger but otherwise I'm not worried.

My only gripe is that if E-Bay want to punish sellers for receiving bad feedback (as in my experience it is usually unwarranted) then they should have some way of verifying it, or at least protecting sellers from malicious FB.

Although, i'm not sure how they could do that.

By the way, is there a way to send a complaint about a buyer to ebay, do they have a way to list complaints about buyers who are serial neg leavers etc?

[izabsmiling]

OP as others have said feedback is voluntary.

When given It is meant to be an honest appraisal of the transaction (the 'honesty' of the Feedback should not be affected of IF or when a seller leave you feedback) 😐

The transaction is not complete as a Seller until the buyer has received the item and is happy with it.For that reason some sellers may wait .Again they aren't obligated to leave it.Quite honestly a buyers FB ,which can only be positive means very little to most people.

[izabsmiling]

and sometimes some sellers won't leave any feedback for the very reason they can only leave positive feedback.Perhaps the buyer should be grateful in those cases.:-)

[izabsmiling]

I recently saw Neutral feedback left for a Seller stating

Seller doesn't even bother to leave Feedback

[grapes_collector]

Thank you for posting this thread....it gives every seller who reads it the chance to put you on their Blocked Bidder List.

I have never read such nonsense and it is a very good illustration of how some ebayers do not understand the feedback system.

Couldn't agree more!

[cuddles_01au]

im wondering what you do with the feedback when you get it B-)

im only a buyer i do remember way back I was pleased to get my first few but only cause it reflected that i had been a good payer after the first few it didnt matter

i still sit here wondering what you do with it 😮 maybe you could share]:)