Shipping costs not refunded

[jasid_4282]

What I bought was not sent to me, as the seller decided against shipping internationally. I requested a refund, and they granted it, but the shipping costs were not refunded. Nothing was ever shipped as they cancelled the order. How can I get my money back?

[jellybirddesigns]

You might have to open a case for "Item Not Received".

This will put the ball in to the sellers court and they will have to respond to the case within 4 days and refund the balance, otherwise Ebay will do it for them.

If they cancelled the order, the full amount should have come back to you, so something seems a bit weird. Sounds more like they just refunded the item cost and didn't actually cancel anything.

[jasid_4282]

By having cancelled it, I meant verbally only. I didn't know there was a way for them to cancel it on their side. I had to request a refund as though I had recieved the item

[sugar249]

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@jasid_4282 wrote:

By having cancelled it, I meant verbally only. I didn't know there was a way for them to cancel it on their side. I had to request a refund as though I had recieved the item

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Yes you will either have to get it formally cancelled, or an item not received case.  if it's verbal its out of Ebays hands

[jasid_4282]

How do I open this case?

[jellybirddesigns]

Go to the transaction in your purchase history and you will get the option of opening a case under the "More Actions" in the drop down list.

[jasid_4282]

I can't find any button that would let me. I think Ebay think all problems have been resolved, as it's already labelled as a returned or cancelled order?

[jellybirddesigns]

How much did you pay, including item and postage, compared to how much you got back?

Often there is a difference in the exchange rate, and you might get back less, even though you have been fully refunded.

Do you have an item number?

[jasid_4282]

I payed 400 USD for the item, 123.36 USD for shipping, and 61.06 USD in import charges. 400 USD has been refunded, but the rest is missing.

Item number is 222499916223

[papermoon.lady]

Well, he only has two ratings as seller. Maybe he just does not know how to do things.

Have you asked the seller to "formally" cancel the purchase?