Some ebay CS empolyee

[ordervania]

Long story short, I returned an item with tracking and record says delivered last week, but no refund received so far.

I tried to contact seller, no response, so I contacted ebay CS instead via LiveChat.

The tracking clearly shows delivered, but CS refused to do anything about it because I didn't upload tracking # in a "timely manner"?

Well you can blame me for forgetting to upload tracking, but that doesn't change the fact that the item has been returned to seller.

I was then given the silience treatment, couldn't get a single word from this CS anymore.

I thought I could just close the window and restart another chat session with someone else who has a bit more commonsense, sadly it just bought me back to the same session, no matter how many times I try.

Pls advice, how do I start a new chat session? 

Thx. 

[katistrophik]

Try logging out and in again.....

In saying that, you need to read up on safe buying guides' link provided.

https://www.ebay.com.au/help/buying/buy-now/buying-works?id=4002

Never return an item without going through proper eBay channels and protocols.

[ordervania]

Tried logging out and in again, still the same.

I couldn't even find a phone # to call anymore?

So now ebay's CS rep can just ignore us completely and we have NO other way to contact them huh?

Good work, ebay.

[lyndal1838]

The ebay call centre has been closed since early last year when the Covid restrictions were first introduced.  Live Chat has been the only option for all that time.

[padi*0409]

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@ordervania wrote:

Tried logging out and in again, still the same.

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Try clearing your browser history that should allow you to access a new chat session.

[katistrophik]

I just tried live chat to check, and I can't get a response either

Maybe glitching because of the maintenance eBay do on Fridays ? Try using a different browser perhaps, I find Firefox is very eBay friendly [ try this number 1800093577 ]

Sorry I couldn't help more