Some opinions please

[bella_again]

Hi,

I've recently sent an email and some photos as the seller requested regarding an item I recently brought that does not work.  The seller has replied giving me two options,

1) Take 30 dollars and keep the item

2) Pay postage which will be between 20 -30 and return the item then they will send a new one.

30 dollars is a far cry from 124.00 and the quality of the item is such I'm not sure I want a replacement.

It works on about quarter of what it claims to work on and really its quality is very poor.  Do I have any rights at all?

Do I just write it off and be done with it?

[kopenhagen5]

As DG said, open the case in the drop down menu to the right of item, under resolve a problem. Sometimes a seller will refund without escalating to a claim but don't close it on the sellers instructions no matter what they promise. Just go through the normal procedure.

[bella_again]

Ok have done that but through ebay and the solve a problem it won't accept the item number even though you log on to paypal. If I lodge the dispute in paypal will that matter or do you have to go through the ebay link??

[*new2vintage]

You need to open  dispute in Paypal's site. You should be taken there from a link in your " My ebay " page.

[phorum_junkie*]

I would upgrade the dispute to a claim in the allowed time frame, which I think is 3 days, and the seller will be hit with a $15 charge.

Untrue, the $15 charge only applies if the buyer does a chargeback through their credit card and the seller disputes it.

You can usually escalate straight away and you have to escalate within 20 days.

I would certainly open the dispute through Paypal but unfortunately it is up to the seller if they refund or replace. If they are an Australian registered business then consumer law may entitle you to a refund but Paypal give sellers the option to replace.

[bella_again]

You need to open  dispute in Paypal's site. You should be taken there from a link in your " My ebay " page.

The link isn't working it times out.  I'll try again in the morning 🙂 Thank you 🙂

[motherbear2003]

Not true junkie.  I had a buyer who filed an INR and escalated it to a claim very quickly, and even though I refunded I was still hit with a $15 fee.  I've never had a chargeback initiated:-)

[lyndal1838]

motherbear, the $15 fee is only charged if here is a chargeback involved.  There is no fee for an ordinary paypal dispute/claim.

[motherbear2003]

Okay lyndal, it seems I'm outvoted here.  Maybe I should find the transaction and request my $15 back.  I've only had the one dispute, and it was from an impatient American buyer:-)

[lyndal1838]

Perhaps it was a chargeback...they are done through paypal so you may have misread the paypal notification. Did you try and prove postage?  This is construed as defending a chargeback and allows them to offload the fee onto the seller.

I know what you mean by impatient Americans....a lot of them think Australia is part of the US because we use $$$.  They think they are the only country to use $$$.:O

[motherbear2003]

I guess it's water under the bridge now, but I know I was very miffed as I lost the item, the payment and copped a $15 feeX-(  I may have misunderstood what sort of payment it was.  The silly thing was the guy messaged me several weeks later and wanted to know why he was blocked:^O