Tax invoices issued by EBay do not show surcharges and eBay is charging incorrect GST

[getec10]

Hi Ebay, firstly your chatbot is absolutely hopeless! Show me how I can chat to your Accounts team? Secondly, by law, you must provide me with an invoice/receipt which shows exactly what I have paid AND this should match with my bank account. I paid $686.63 for my item, yet you charged/withdrew $707.23 on my bank account. Thirdly, your GST calculation should be 10% and you have charged over 10%. How can I actually speak to EBay (not chat with the hopeless chatbot) ??? Please explain.

[lezned-toycollector · Accepted solution]

Nobody here is called "eBay".

If you wish to converse with an eBay agent, use the "Help" hyperlink at the bottom of this page and select "Contact us".

When using the chat bot, to have it transfer you to an agent, try typing in the words "speak to agent"... simples 

[getec10]

Does not give me the option to chat to a person. Where exactly is that feature, as when I press contact/chat, the chatbot ask several questions, none of them relating to incorrect invoice and incorrect payments withdrawn from my bank account.

[getec10]

If I buy from USA, eBay shows an Australian dollar total based on their conversion rate. Does eBay then request the Australian dollar value to be deducted from my account or do they request USD value from my account?

[lezned-toycollector · Accepted solution]

Again... in the text field, type in the words "speak to agent".

[getec10 · Accepted solution]

You never said “speak to an agent “ … I will try that now. Cheers

[davewil1964 · Accepted solution]

You are charged in AUD using the exchange rate current at the time of the transaction. Which will usually be different to the exchange rate when you look at the item.

That's why the prices are italicised. They are estimates.

[repentatleisure1952]

I just used eBay Help at the top of this page & scrolled down to Contact Us.

[padi*0409]

---

@getec10 wrote:

If I buy from USA, eBay shows an Australian dollar total based on their conversion rate. Does eBay then request the Australian dollar value to be deducted from my account or do they request USD value from my account?

---

The money will be converted to Australian dollars and then deducted from your account.

[lezned-toycollector]

Using the "Help" hyperlink at the bottom of this page, click on the blue "Contact us" button... select buying... select "paying for items"... select "Chat with our automated assistant"... type the words "speak to agent" in the text field.