The item is not arrived

jolltha0
Community Member

Hi eBay customer services 

 

I ordered the item and it didn’t arrive and I cannot contact the seller.

 

please assist. 

thabk you 

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The item is not arrived

these are eBay community discussion boards.  One might think that means eBay reps visit to answer questions and troubleshoot buyer ans seller problems 

 

But, alas, that doesn't happen.  The people who post on these boards are just members who volunteer their time, experience and (sometimes) expertise.

 

In another twist of circumstance, you are more likely to get better advice from these boards than from eBay reps.  Go figure.

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The item is not arrived

*casey*
Community Member

If the item's showing in your purchase history  and you're still within the 30 days, use this link to file a claim with eBay's Money Back Guarantee

 

https://pages.ebay.com.au/ebay-money-back-guarantee/

 

Or if  it's too late for an eBay claim and  you paid with Paypal, you have 180 days to file a claim.

 

If you purchased as a guest,  this link will help you:

 

https://www.ebay.com.au/help/buying/refunds-returns-buying/guest-returns?id=4065

 

 

 

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