on 28-12-2024 09:09 PM
Hi eBay customer services
I ordered the item and it didn’t arrive and I cannot contact the seller.
please assist.
thabk you
on 28-12-2024 09:46 PM
these are eBay community discussion boards. One might think that means eBay reps visit to answer questions and troubleshoot buyer ans seller problems
But, alas, that doesn't happen. The people who post on these boards are just members who volunteer their time, experience and (sometimes) expertise.
In another twist of circumstance, you are more likely to get better advice from these boards than from eBay reps. Go figure.
28-12-2024 10:08 PM - edited 28-12-2024 10:09 PM
If the item's showing in your purchase history and you're still within the 30 days, use this link to file a claim with eBay's Money Back Guarantee
https://pages.ebay.com.au/ebay-money-back-guarantee/
Or if it's too late for an eBay claim and you paid with Paypal, you have 180 days to file a claim.
If you purchased as a guest, this link will help you:
https://www.ebay.com.au/help/buying/refunds-returns-buying/guest-returns?id=4065