To fully refund or not

[maeshowetrow]

I have sold a playstation console and games etc. The buyer states the console is not working properly. I give them options to return or give partial refund. The now say they have disposed of two of the items and still wish to turn up on my doorstep and with the rest of the goods and get a full refund - Should I do this?

[fred_fred_2004]

NO!!

You cant chuck stuff out and go back to kmart for a refund!!

[leader-of-the-band]

They should not expect you to provide a full refund if they are unable to return all of the goods in the item.

How did they pay?  Was it a pickup item?  Was it just one listing or multiple listings?  When they told you they had already disposed of two of the items, was that conveyed to you in an eBay message?

The answers to these questions will get you better help on this thread.

[flashback_deals]

I wouldn't refund in full because 2 of the items was disposed off.

But a partial refund to keep peace you could based on how much it sold for and what exactly was disposed off and base that on what would be a fair refund price.

Is the buyer sure the console isnt working properly? If the games are scratchy that could also be the problem. Video Ezy will buff them for $2 a disk

[digital*ghost]

 The now say they have disposed of two of the items and still wish to turn up on my doorstep and with the rest of the goods and get a full refund.

This (that is the buyer's claim) makes no sense, especially if the "disposed of" items are not connected to their apparent complaint (eg games or other non-console accessories) and I would personally require all items to be returned for a full refund.

To clarify the situation, though, was this the console in which a question was asked re: postage, and the answer (posted on the listing) was: A last minute check has shown the tray still is playing up and as such I am not happy with proceeding with selling this item. I appologise for any inconvenience but I rather would not take the risk of posting this console. And was the member who asked that question the buyer?

[*sparklz*]

Was the item a pick up or posted?

Of it was pick up then NO refund as they should have made sure they were happy with it prior to paying and taking the items.

If it was posted and paid via payal and they opened a dipsute then they would be told to return via paypal in the condition it was sent with all parts purchased to get their money back.

Why they would throw out parts is a worry.

I would be asking exactly what it is they would not be returning and if it was the 2 best parts to the listing then I would say that is all they were after anyway.

Working or not they need to return the COMPLETE purchase for a refund.

I would not do a partial refund in case they are only wanting to keep the 2 "disposed" of items.

[maeshowetrow]

That has me baffled indeed. I did have xbox console i withdrew voluntarliy and in the midst of panic of rtying to withdrwal the listing (including countless cancel bids)  that i may have mis posted a reply to some guy who wished to do a pickup. That item with guidance from ebay themselves helped me tidy up that listing so it didnt sell. i beleive I will never am going to sell any electrical 2nd hand goods ever again - lesson learn here.

[maeshowetrow]

The goods were posted and I stated on the listing that additional postage ie insurance is at the buyers cost.

I wont be selling electrical goods again unless pickup from now on.

On the listing it states 2 controllers may need replacing. They say they have thrown them away. My thought was if they tried them on the console and one controller worked but they recon the console freezes then why would someoen throw away the controllers before you asked for a refund. And the thrown away controllers wasnt mentioned until I offered a fulll refund on return of the goods. -Sounds a odd to me

Should I just go throught the ebay paypal process? is it worth the hassle

[maeshowetrow]

I personally checked most of the games to ensure they worked prior to postage. I offered $10 reeimburse to cover a new console they refused. A last offer I offered them was $20 and they keep the lot but no they still want the $51 back and they will land the lot minus the 2 thrown away controllers.

[digital*ghost]

I can actually understand if the console and games were in working order, that they might ditch the non-working controllers if they had others and didn't want to repair the ones that weren't working so well (if at all). 

When did they contact you about this? If it is the console I referred to above, the left you a positive on the 19th so presumably were happy with the working of of things at that point and then ditched the controllers after assuming all was good. It may or may not be the case, but circumstantially suggests it may be a problem that developed after they received it.