To fully refund or not

[maeshowetrow]

I have sold a playstation console and games etc. The buyer states the console is not working properly. I give them options to return or give partial refund. The now say they have disposed of two of the items and still wish to turn up on my doorstep and with the rest of the goods and get a full refund - Should I do this?

[*sparklz*]

Unless they open a dispute via paypal I would not do anything as they will have to return EVERYTHING you sent them to get the refund.

IF they open a dipsute Paypal ONLY view and take into consideration messages via the dispute process not ebay messages so get them to say in there that they have thrown away 2 parts to the purchase so you can respond there saying you can only refund on return of the complete purchase NOT parts of it.

Then if it escalated to a claim there is more chance paypal will find in your favor.

[thesoulyearns]

Let's not beat around the bush. You sold a console where two controllers didn't work but the third was usable.

It's not your fault if they've thrown the dud controllers out, as you stated clearly in the listing that they "may" work... not that they "do" work. The buyer shouldn't have thrown them out.

You also state that the games "look" good but that means you can't be sure if they work. So, if any game doesn't work, the buyer should have known that there is no guarantee. You worded your listing very carefully.

I think aslong as they return whatever is left that they haven't thrown out, they should get a refund according to what is returned. If 90% of things are returned, they should get a 90% refund. That's the technical way to look at it. You could just give a full refund aslong as they return the console and some games... depends on how you want to go.

[phorum_junkie*]

The goods were posted and I stated on the listing that additional postage ie insurance is at the buyers cost.

Registration and insurance are for your protection and if you want it you have to only quote that amount, a buyer doesn't need to pay extra for registration or insurance as they don't need to if they pay with Paypal.

You would have been much safer selling with one controller and perhaps saying you would throw 2 that may be able to be repaired in free. If you were including them in the way you did then the whole thing should have been listed as spares or repair. You should also have tested all the games, not just some of them.

If the buyer knows what they are doing they will almost certainly win a dispute and if they  then have to pay to return it to you I hate to thing what type of feedback they would leave you!

While I never believe in refunding unless I think it is warranted I think I probably would if I had miss categorised the listing as you did. You aren't out $51 dollars, you are only out the cost of postage as you already owned the item, you hadn't paid out money for it in order to sell at a profit.

[***super_nova***]

I think aslong as they return whatever is left that they haven't thrown out, they should get a refund according to what is returned. If 90% of things are returned, they should get a 90% refund. That's the technical way to look at it. You could just give a full refund aslong as they return the console and some games... depends on how you want to go.

I disagree; if they want refund they have to return ALL the bits.  It is only the buyer's word that they did not work.  Maybe they are keeping what they liked and is working, and are sending back the rest.  If they open PP case they will be told to send back all. PP does not order partial refunds; they would be impossible to determine; it is all or nothing. 

[thesoulyearns]

If they open PP case they will be told to send back all. PP does not order partial refunds; they would be impossible to determine; it is all or nothing.

OK, you're probably right as far as disputes. I do know that in a non-dispute situation, you can do a partial refund via just logging into the PP account and selecting the transaction. It might be best to try and work it out that way.

In saying that, the seller did word themselves fair carefully. They probably can be protected by PP, as they never stated anything except the console and one controller worked. It was the buyer's hope and perception that they would work. It's not good as a buyer... but unfortunately it's a risk with listings like that. You really do need to make sure things work before buying them.

[maeshowetrow]

Final result of this sag:. I gave a full refund, they send back the goods less two controllers they threw away. I test it all and it works fine, no problems. I send a message stating this to them they then say they never tried any of the games they bought from me, they say they only tried one game they bought elsewhere and it didnt work.