on 10-03-2017 05:28 PM
Hi, I just thought I'd share something of a close call I had yesterday where I was tempted by a digital camera that came up for buy it now/best offer. At first glance it seemed a pretty good deal (Canon 5D mk II digital camera). Although the listing had a growing number of views and watchers, I held off making an offer or buy it now. I sent a message asking for additional details about whether they'd owned since new, if it was the original shutter, if it had ever been professionally serviced etc but received nothing but stony silence after several hours.
The absolute deal breaker though was when I clicked on a third party seller ID in the seller's 'feedback left for others' section and found the following comment from the current seller to the previous owner (item only identified on the other party's feedback page courtesy of another of ebay's totally unhelpful "site improvements")...
As described, prompt delivery | Buyer: a***r ( 8492 | During past 6 months | |
Cannon 5D Mark II (Water Damage - Not Working) | AU $134.00 |
While I don't have any issues with items being repaired for resale, I just think some mention of having opened an item up and tinkered with its insides should really be hinted at (at the very least listing as 'seller refurbished' )- particularly for expensive electronic items. In this case the camera could've been dropped over the side of a tinny for all I know which I seriously doubt would appeal to many buyers looking at parting with close to a grand. As it was the buy it now price listed was up in the upper middle price range ($900) and I guessed a buyer would soon jump at it because the description did tend to suggest the camera was in close to new condition and looked in good shape in the pictures - sure enough it ended after just a few hours for buy it now.
*I should note the seller's feedback shows they have dealt in the past with mostly unrelated items (non-tech based), with only a few camera related items over recent months from what I could see, so it's unlikely they had several of the same model camera.
As a side note I MUCH prefer ebay back in the days of old when you could be a bit pro-active to do your own checking up on items in the feedback history without all the extra levels of anonymity ebay has in place these days (which for me has drastically reduced any confidence I previously had in ebay -plus not being able to do your own research into bidder activity etc - no wonder auctions appear to be being dwarfed by buy it now/best offer.)
In this case it was a fair bit of mucking around trying to track down any references to the seller / item -skimming over page after page of third party feedback (made even more difficult -thank you ebay- with the replacement of specific dates with 'past month' 'past 6 months' 'over a year' etc. Ultimately glad I went to the extra bother this time though all things considered.
My advice to other buyers when spending a fair bit of cash on a used tech item like this, would be to always confirm if the seller is the original owner, what kind of use the item has had and if it has ever had any repairs/servicing. And if they don't respond to your queries, don't just assume because it looks like a good deal that it necessarily is and snap it up because it's had 19 views in the past hour and you think you might miss out (another of those little 'site improvements' I find irritating - clearly intended to encourage rash purchase decisions).
Anyway, hope this might be in some way useful to anyone else shopping around for digital cameras or other tech related items.
And for the lucky buyer… who knows, maybe they'll receive a bonus hairdryer with their purchase : (
PS. Odd, today the item isn't showing up in a completed items search (yesterday it showed as 'sold' (green price). The page is still there (found it in my browser history), just can't find it in any ebay searches - even when searching completed items from the seller's items for sale page. Weird.
on 13-03-2017 06:35 PM
I thought that was the case re- the money back guarantee.
It seems the better option as a buyer is to have it delivered and then give it a thorough inspection (though if I was the seller I don't think I'd be especially keen on a stranger handling my valuable goods and worrying that sometime in the next 30 days there might be a return request (or a dubious damage claim).
How do Seller's on ebay cope these days with the potential for the money back guarantee to be abused as a 'free hire service' ? What's to stop someone buying a camera, taking it on holiday, shooting a wedding or three then in several weeks wanting to return it for some lame reason? I really don't see how ebay can police that kind of activity if not by repeat offenders - so I can understand it if sellers are jumping ship due to the money back guarantee.
on 13-03-2017 10:32 PM
@many*splendid*things wrote:I thought that was the case re- the money back guarantee.
It seems the better option as a buyer is to have it delivered and then give it a thorough inspection (though if I was the seller I don't think I'd be especially keen on a stranger handling my valuable goods and worrying that sometime in the next 30 days there might be a return request (or a dubious damage claim).
How do Seller's on ebay cope these days with the potential for the money back guarantee to be abused as a 'free hire service' ? What's to stop someone buying a camera, taking it on holiday, shooting a wedding or three then in several weeks wanting to return it for some lame reason? I really don't see how ebay can police that kind of activity if not by repeat offenders - so I can understand it if sellers are jumping ship due to the money back guarantee.
There is nothing to stop them and buyers know it and abuse it. It's most rife in the fashion category. Someone will buy a dress, wear it to an event, then claim not as described as they no longer have a use for it. EBay believes them and they get a refund. If the seller doesn't pay the return postage, eBay will refund the buyer and tell them to keep the item.
There was a thread a few months back on the sellers forum about a buyer claiming not as described for an outfit. The savvy seller checked the buyers Facebook page and found a photo of them wearing the outfit at an event. If it had the damage the buyer was claiming it would have been unwearable.
Sellers are fed up to the back teeth with the MBG because the buyers can do no wrong and know how to rort the system. There is nothing the sellers can do about it. I never thought of it happening with a camera, but it's entirely possible for the scenarios you mentioned. Anything is possible with the eBay shoplifters.
on 14-03-2017 12:50 AM
Thanks for your comments tippy toes. Ebay's money back guarantee is the kind of return policy you might expect from a big retailer like K-mart - it seems unreasonable to the point of bullying for ebay to coerce small time and casual sellers to comply with a no questions asked return policy when a seller has been genuinely taken advantage of. I suppose a small minority of dodgy sellers in the past (selling faulty stuff and refusing returns) has basically ruined ebay for all the genuinely good sellers.
Nobody likes to feel like they just bought a lemon, but I really think ebay need to have a rethink about the circumstances in which an item can be returned for a full refund (without any kind of investigation or proof required) or otherwise ebay should consider providing some kind of compensation to sellers for the otherwise free hire of their goods -especially in cases like you mention or for returns involving mind changers.
I'm getting the idea that if you're not ok with lending your gear to total strangers, it's probably not worth the risk of trying to sell items valued much more than 50-100 bucks on ebay (seems very much like a 'sold' item can fast become 'borrowed' one with a simple click on 'return this item' these days).
No wonder ebay are resorting to no fee incentives to get people to sell on their site.