on โ26-04-2025 10:48 AM
Hi everyone, just a heads up on buying a hyper boom speaker. The seller I bought off has a no return policy and I didn't get a receipt for the speaker so any warranty claim is very hard to make. Also messaging the seller is a dead end they don't answer you back. Tried to find them because it says they are a official seller of the product, sent from the rocks in Sydney no-go there. Logitech Sydney don't have a store or warehouse there what a surprise!. I put in a report to eBay about them not responding to messages but they don't seem interested either. If you do get one of these speakers and need to do a warranty claim go to the real official website of ultimate ears where they do practice customer service.
on โ26-04-2025 10:53 AM
No returns means change of mind only
Correct, there is no warranty, unless the seller is an authorised seller/re-seller of the brand
Did you click on 'authorised seller' at the side of the page on eBay?
Or did their ad say they are an authorised seller?
What is the item number?
What report did you make to eBay?
eBay do not supply, enforce nor provide a warranty
Have you reported this to Logotech HQ?
on โ26-04-2025 11:24 AM
The Ad said they were a authorised reseller of the speaker and yes Logitech Sydney are aware of this
on โ26-04-2025 11:29 AM
So you did not select the option for autorised seller in the eBay menu at the side of the page, is that correct?
The seller saying in the ad does not make it so
That is why that menu is provided by eBay
What is the item number(again) ?
on โ26-04-2025 11:45 AM
Work for eBay do you, what I posted is a honest account of my experience buying a speaker and I am only getting a positive outcome to the matter because the actual makers of the speaker do practice good customer service
on โ26-04-2025 11:50 AM
No, Sandy does not work for eBay.
Why are you so reluctant to post the item number ?
on โ26-04-2025 11:58 AM
No, I do not work for eBay
But that is indeed the common retort from people who are not will to accept factual comments
You stated you wanted to post a 'heads up' etc for other potential buyers
You also stated seller said 'no returns'
Again, only refers to change of mind
I asked twice for the item number which you do not want to give, which proves the seller is not authorised at all, hence you have nothing to 'report' to eBay as such
It would have also allowed anyone reading here to look at the item number and know not to buy from that seller, claiming they are an official seller when they are not
And nor would I have suggested report directly to Logitech if I 'worked for eBay'
If you did indeed want to share your experience so other buyers did not make the same mistake and buy from some random and still expect a warranty, you would be taking responsibility for your own buying choices and not attacking someone who asks valid questions
If you were sent the product in the description, you have nothing to report
If you were sent something else, you open and follow through with an item not as described dispute within the time limit, and not say 'the seller does not accept returns'
Simple as that
You post on the member forum, you get factual responses based on eBay policy
Not liking or not agreeing with the policy does not mean it does not apply
on โ26-04-2025 12:00 PM
had to go back to the seller for the item number 126803780095 and I put in a seller complaint about not answering messages. So are we clear about that now
on โ26-04-2025 12:04 PM
That item number shows no listing, did you get it wrong ?
on โ26-04-2025 12:23 PM
It's in sold listings.