Unable to Deliver.

[sewal_6390]

I have recently been having issues with Couriers (mainly US ones) being unable to deliver parcels to my address. but the real problem is that I ma not given any alternative to collect my parcel and instead were marked as "unable to deliver" and sent to a returns facility somewhere in Westmeadows Victoria. One parcel that was suppose to be delivered several weeks ago I only got a refund for when I launch an inquiry to find it, and I have two others that failed to be delivered recently which I sadly predict won't turn up.  

[padi*0409]

Try the tracking service below.

https://www.17track.net/en

[sandypebbles]

I was just about to suggest a tracking service 

[sewal_6390]

OK. I've found my parcels on that tracking site, but I'm still not sure what to do next.

[sewal_6390]

I've now managed to send a message to DHL eCommerce America regarding one of the two parcels that failed to be delivered. However, I'm still struggling with contacting Asendia USA regarding another parcel that failed to be delivered. 

[michellebartley]

You could ring DAI logistics they deal with Asendia, they are in Braeside Victoria, ph: 8586 1200, hrs 9am-5pm.

[*casey*]

"One parcel that was suppose to be delivered several weeks ago I only got a refund for when I launch an inquiry to find it"

Who did you receive the refund from ?

Please keep in mind  if there's no delivery or  'attempted' delivery by the last estimated delivery date, you have 30 days to file an  'item  not received' claim  through eBay's Money Back Guarantee

https://www.ebay.com.au/help/policies/ebay-money-back-guarantee-policy/ebay-money-back-guarantee-pol...

[sewal_6390]

So I've called Braeside Victoria and I think I've made some progress at getting a hold of my parcel.

[michellebartley]

I hope so.

[sewal_6390]

I'm now in another difficult situation. I ended up contacting DAI for all three parcels that failed to be delivered. I had originally contacted them regarding just one parcel, but I then decided to contact DAI again regarding the two other parcels. 

The person I poke to regarding the first parcel said that they could re-ship my parcel to a place where I could collect it, And the person I spoke to regarding the other two parcels also promised me the same thing. I have just got a notification that my parcels are ready to be collected, BUT they are in Westmeadows which is an hour away from where I live.

I have sent them an email about my disappointment with this and have asked if they called send them to somewhere closer. 

[sandypebbles]

Now you mention DAI, it all makes sense

I'm afraid to say I think an hour away is the best you will get from them (a miracle actually)

Have a read of the many threads about those guys