Unable to return item that arrived early

[kathyrollo]

Hi, item arrived Jun-18 that is earlier than ETA which is Jul-5. However, seller sent me the wrong item. I can't initiate the return process on eBay because it's telling me it's "too early" and the return request can only begin Jul-6.

I've contacted the seller and it seems they want me to wait for the other buyer (whom my item was swapped with) to return their item, then I wait again to receive it. Told seller I just want to initiate the return on my side to receive the refund.

What did you guys do in this situation? Do I just wait for the official return window to open on Jul-6?

[padi*0409 · Accepted solution]

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@kathyrollo wrote:

What did you guys do in this situation? Do I just wait for the official return window to open on Jul-6?

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That's all you can do realistically.

[sugar249]

You can open an Item not as described case not a return request.  Its the wrong item.  Than it is up to the seller to refund

[domino-710]

The item has arrived - it is the wrong item.

Open an item not as described IND - follow through no matter what the seller says.

And don't close it until you get your refund.

[kathyrollo]

 Hi, thanks for your advice. How do I open an "IND"? These are the options under More Actions. Is there another link?

[countessalmirena]

You’re using the app.

I strongly suggest you hop onto your computer and access eBay on a web browser.

[kathyrollo]

Hi, the website has the same options and tells me the same thing:

It looks like waiting for the return window to open is the doable solution.

[brickworksmarket]

When you click the tracking link does it show as in transit still.

[kathyrollo]

Hi, yes it does. It's saying "Ready for Pickup" when I've already picked it up from the post office. I know it's the right parcel because the order number on the label matches the one in Purchase History.

What's another cause of anxiety is if it doesn't mark itself delivered on eBay, but my post office already did. Therefore, I can't begin the return process on Jul-6? In this worst case scenario, what's the solution? It's a bit expensive. 🥲

[brickworksmarket]

If you collected from the Post Office and it was sent DHL that may be the issue if they are not linked in some way as DHL uses newsagents or similar places as far as I know. Unless they where also an Agent for both services which may explain it.

My only suggestion is to go back to the PO and ask. If no luck would be to contact DHL and see if they can help.