When it isn't brand new but the ad said it was

[skiingmann]

I am aware that I can raise a case if the item I purchased is dead on arrival, damaged or malfunctions in the 90 days.  What happens when the Iphone battery stops working 8 months into use. 

I take it to Applecare to get a price to fix it and I am given evidence that my "brand new" phone is actually second hand. The battery is non genuine and causing the phone to fail. Messaged the seller who have asked me to wipe the phone etc and send photos of the device with apple items not locked so they can refund it as it was sold as "NEW" not second hand. Well, I am 8 weeks into waiting for the seller to reply to my numerous requests to refund the money. 

Ebay were contacted but scripted just a polite email for me to send to the seller. So I spend $750 on a "NEW" iphone to have it work for 8 months. It is legally a second hand phone that the seller has knowingly sold as "Brand New". 

Anyone know how to prompt Ebay to look after their customers. I don't see why they will not contact the seller in regards to this type of compliant.  Open to any suggestions. Thanks 

[springyzone]

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@skiingmann wrote:

Thanks for your reply. I use both Apple and Android, I prefer Android. The iPhone I purchased was being sold brand new at the time by Apple for $800, it was an iphone 12 mini. So it wasn't well under priced. Still not a bargain in the end. I know what to do next time if I buy through ebay. Get it checked in the first 2 weeks for genuine condition. 

I might go get a new iPhone SE from Apple for $720. You don't need to spend much for Apple bargains. 

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That's good to know as I am in the market for a new phone myself. 

You're right in that if you buy from ebay, you'd be best to get it checked out pronto.

But the problem is, if you buy a phone on ebay and it is well under recommended retail price, the odds are high it isn't the genuine thing.

Then you're faced with the trouble (and maybe costs) of having it checked, plus the hassle of trying to prove to ebay that it was not as described etc. There's no 100% guarantee you would win.

The safest way (and the path I will be following) is to go into proper retail stores that are authorised to sell these products. That will make the whole process easier if I ever have a problem. If they have a special deal on, all the better.

I just don't trust random sellers on ebay for expensive things where I really want an enforceable warranty.

PS I am open to the idea of an iphone. I have heard they are very good. Let us know if you come across any good sales from genuine distributors!

[brickworksmarket]

Not all buyers leave feedback and a higher percentage that do will be those who leave negative. But then I read in another post you experience a 40% issue with Aust Post parcels and continue to use them. 

[sandypebbles]

98% for a high volume seller is awful

Once again, eBay are not going to get involved after so much time has elapsed

8 times longer than what buyers are covered for

How long someone has been a member does not get the member special treatment 

I have been here for 19 years on my buying/selling account, I certainly don't expect eBay will do special things for me because of it

You say you have a good idea what you are doing, so you need to put it into practice 

[sugar249]

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@brickworksmarket wrote:

Not all buyers leave feedback and a higher percentage that do will be those who leave negative. But then I read in another post you experience a 40% issue with Aust Post parcels and continue to use them. 

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Your comment is not really worth an answer,  but may as well.

You are looking at 2 totally different situations. 

We have a handful of parcel delivery business's, they all deliver bad service.  My comment re 40% was what it was at the time,  and for certain items,  you need to pick the not so worst of a bad bunch or you dont run an online business.

Whereas this purchaser had the opportunity to buy from a authorised seller or pick someone on Ebay ,(possibly not even an authorised seller),  but they chose one with dodgy feedback,    I am assuming (yeah I know what that means) it wasnt an authorised seller otherwise they could have complained directly to apple.