Who should pay?

[barginhunta63]

I bought a handbag which was listed as only being used once for a photo shoot.It arrived with a faulty clasp {will not close} and a broken inside zipper.Seller has agreed to refund,but says i have to pay for the postage to send it back to her.I'm in Sydney-seller is on the other side of the country.I don't know where i stand on this.It is not as if i have just changed my mind-the item is unusable-so why should i be out of pocket? Any suggestions would be valuable.Thank you in advance.

[dreamangel2000]

go to paypal if you paid with paypal and im not sure but i think they will pay for postage check it out or ask ebay

[phorum_junkie*]

Paypal will make you pay for the cost of returning. If you open an ebay dispute and they find in your favour ebay will make the seller pay for the return.

I can't understand some sellers, the bag obviously not fit for anything so a sensible seller would refund you and tell you to chuck it away or give it to the kids for dress-up.

[curraone · Accepted solution]

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@barginhunta63 wrote:

I bought a handbag which was listed as only being used once for a photo shoot.It arrived with a faulty clasp {will not close} and a broken inside zipper.Seller has agreed to refund,but says i have to pay for the postage to send it back to her.I'm in Sydney-seller is on the other side of the country.I don't know where i stand on this.It is not as if i have just changed my mind-the item is unusable-so why should i be out of pocket? Any suggestions would be valuable.Thank you in advance.

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give the seller one more chance to make it right - email and say it is the seller's responsibility for postage if an item is faulty - so she can send you a prepaid satchel to return the bag, or as ^^  said before,  if the item is no good, the seller should refund in full.

If you do this with "contact seller" email, it gives the seller a chance to negotiate without incurring a defect.

if the response is not what you hoped, open a not as described dispute and the seller will have to pay for postage anyway and cop a defect at the same time.

[harley_babes_hoard]

off topic: bargainhunta just looking at your Avatar I hope you didn't fall for the multicoloured rose seed scam did you? you know they are not real?

[barginhunta63]

Lol no-i didn't...just the pic.Cheers

[barginhunta63]

Thank you & i do agree.I'm sure she would have known it wasn't fit to list in the 1st place.She claims she had no trouble closing the bag,but out of the 15 or so times i tried i ended up with sore fingers and only managed once to close it.Then there is still the case of the broken zipper.A good seller would refund....i have a couple of times in the past.You just chalk it up to experience and not make the same mistake again.Cheers

[barginhunta63]

Thanks very much! Great advice.I have been trying to negotiate,but seller flat out refuses to pay for the return.I will email with what you have suggested and see what happens.{i think i already know-but will try anyway}.Thanks again....it's always good to get others opinions-i appreciate it.Cheers

[barginhunta63]

Excellent idea....Thank you! 😉

[i-love-my-sheep]

I had a buyer contact me on Thursday night about the gemstone they'd bought. The message was blunt and went something like "stone is scratched, send new one". Yes, the stone did have minor surface scratches on it, which was mentioned in the description and also shown in the photos.

As the buyer had contacted me via "ask seller a question" as opposed to opening a dispute, I said I didn't have another, so if they wanted to send it back, I would be more than happy to give them a full refund, including the cost of return postage (which is only $1.40). I figured I didn't have to, but it's hopefully going to stop me getting bad feedback and a defect. The buyer may still give me bad feedback, but I've done all I can to hopefully keep the buyer happy.

I'm not sure why some sellers have to dig their heels in when there's a problem. If there's a problem, there's a problem, deal with it. It's not hard. Sellers are only human and things can be missed. Accept responsibility if something is an oversight and move on. No point lying about it because most buyers aren't stupid.

Knowing how easy it is for sellers to get defected off eBay forever, it's pointless fighting a losing battle, which that seller is if you decide to open a dispute. Please come back and let us know the outcome. Best of luck!