Why are some sellers, allowed to have negative feedback "removed", and "all cases closed", within hours of a problem arising while the buyer, is left with a totally disappointing item? I bought from an American seller recently, a doll that was "newly de-boxed" and had Afro styled hair. The whole object was the amazing hair. Of course there were no pictures in profile and when my doll arrived- after paying $22Au to get it here on top of the price of $15, so nearly $40 all up-the hair was FLAT AS A TACK, no proper Afro at all? I barely read a message from the seller as my case was closed within hours of starting it. The seller's only come back was "The dolls are all flattened hair in the box"..but the seller had REMOVED them. They were listed as "newly de-boxed". Every doll i have de-boxed, with an Afro, had a lovely FULL AFRO, but somehow ebay was convinced that "all Afro dolls have FLAT hair in the box" as a manufacturer's fault?
What added insult to injury, was the seller was allowed to remove my negative feedback, also the same day. See the pictures below first of the doll i received: blonde Afro, then secondly the pink haired Afro drummer, in perfect condition. I dont believe you can blame Mattel for a manufacturer's fault in the first doll. the seller clearly wanted to get rid of a terrible doll, by omitting the profile pictures then managed to use nepotism, being an American seller, to get all feedback removed. No buyer protection at all.
.JPG){kind=link}