Item purchased last week, received today. Tried to leave feedback, can't do it. There's no box to leave a comment? Shouldn't the box appear under the + button? I notice another item I bought from a different seller does have the box to leave a comment, so why is it not showing here?
See screenshot.
I don't want to rate the item, that's optional anyway. I want to leave a comment about the transaction, as has been the process since I joined this site 200 years ago.
1 ACCEPTED SOLUTION
Accepted Solutions
Thanks for replying and trying to help, and to others who replied.
This topic is resolved! As others pointed out, the one box available in both items is where feedback for the seller is left. As you can see from the below side by side image, they are different layouts and labelling. Very confusing. I thought this meant one was for feedback and the other a product review.
A few months ago, we were actually forced to review products. Many complained including me. That bad experience led me to believe the issue was still happening.
Please ebay, be consistent with UX and design to avoid confusion!
@lezned-toycollector wrote:If you don't want to rate the item, then don't.
The text box where you see "Share your feedback here" is where you write your feedback comment.
No, that is for reviewing the product, which is why the box appears under the optional rating. I don't want to rate or review the product.
How do you not understand? 😂
Here is another product I bought recently for which there IS a text box appearing under the "+" button. Spot the difference! Why is this box missing from the first item?
