Why does eBay Australia persist with shoddy Aramex Couriers?

[bgpzfm-au]

Unfortunately, eBay Australia appears to be increasingly using the absolute worst courier company on earth, ARAMEX Couriers, for the Australian leg of delivery for international purchases.

Why?

The track record of this mob of reckless, utterly unprofessional pretend postmen could not be worse, and with good reasons.

Their tracking system is so useless to be nonexistent - when a purchaser gets a DAI Post tracking number for the international leg, ARAMEX changes it to something else for the local leg delivery, and no tracking updates are given for days and weeks. If at all. 
Then, IF the Aramex clownshow actually decides they are going to try to deliver the package, more often than not they'll leave a "premises unattended" card in the letterbox when the premises IS attended and they're too lazy to do their job, or they'll just dump the parcel in an unsafe location and exposed to the weather.

The phone number for Aramex complaints doesn't answer; the voicemail won't allow people to leave messages; and they do not respond to complaints made via their website. 

Given eBay's very high postage and shipping charges, buyers have a right to expect a premium service when they're paying a premium price. I had very few, if any, problems with any eBay international delivery when Australia Post provided the domestic leg of the process, but I have had nothing but trouble with the Aramex clownshow. 
Can eBay Australia at least allow buyers the option to choose the local end delivery provider, if they insist on persisting with this shoddy Aramex operation? I would be happy to pay a little extra for reliable delivery via Australia Post than put up with Aramex's nonsense. 

[sandypebbles]

eBay do not post anything

The seller decides which service to use

eBay do not take requests

eBay rarely read here

You as the buyer do not have to buy if the seller uses Aramex

You as the buyer have the option to message the seller before buying and ask if the would be willing to use a different service

And if you as they buyer chose to buy from a seller who uses 'Sendle' (a courier broker) then most likely you will Sendle using Aramex 

[padi*0409]

Maybe if you left neutral or negative feedback for those many sellers you use that use Aramex they'll get the idea that their customers don't like that method of posting.

As Sandy says you've made the choice in many cases to use sellers that utilise Aramex.

[lezned-toycollector]

I'd be very interested to know what data you have consulted before forming your opinion and making such crazy allegations. eBay doesn't actually use any delivery service, as they don't sell any products. I think you mean that your sellers are using the service - not eBay.

In my own personal experience, every last international purchase I have made has been delivered by either Australia Post (sometimes Startrack) or DHL.

In fact, I actually had one such item dropped off today by Australia Post (Startrack). The shipping method chosen by the seller was the GSP - Pitney Bowes. If I wasn't prepared to let them deliver my item, I could have asked the seller for a different service - or sourced the product elsewhere.

As far as changing the tracking number for the Australian leg of the process, this is common practice for each and every shipping service I know of - and I have extensive inside knowledge of multiple different courier companies as well as AP.

Using my most recent delivery as an example, the seller provided me with a tracking number from the local courier who picked up the parcel. This tracking number was used up until the time the item arrived at the hub and was transferred to a different logistics company. At this point the tracking number changed and was traceable up until the item cleared customs and was transferred again - this time to Australia Post. At this point, the tracking number changed yet again to a Startrack number, which shows each step of the process along the way until physical delivery at the destination address.

The point is... tracking numbers are only effective for any item up until the point of delivery. My home address was the third delivery point along the journey, hence 3 different tracking numbers (one for each delivery).

If you have an issue with using multiple tracking numbers, you need to pay the extremely ludicrous charges for an international courier which provides direct door-to-door delivery. I, myself, am always happy to provide whatever shipping service a buyer requests, and you'll find many other sellers would do the same. You just have to ask.

[bgpzfm-au]

You as the buyer do not have to buy if the seller uses Aramex

Um, there isn't any ability to know the seller uses Amarex when it's a purchase made from an international seller.

[bgpzfm-au]

Maybe if you left neutral or negative feedback for those many sellers you use that use Aramex they'll get the idea that their customers don't like that method of posting.

An international seller (who ships goods via the international eBay shippers, Pitney Bowles) wouldn't know who Aramex is, and would not have any choice who is used as for the last leg delivery within Australia. IMHO it's grossly unfair to blame a seller because of poor choices made by eBay Australia.

[lezned-toycollector]

But you do. The final leg of shipment via the GSP is completed by Australia Post (Startrack). Even if you're incapable of reading the postage details within the listing, the delivery method chosen by the seller is readily available to you, as you have to select it during checkout.

If you think the Startrack delivery is carried out by Aramex drivers, then don't buy the item. It really is that simple.

[bgpzfm-au]

I'd be very interested to know what data you have consulted before forming your opinion and making such crazy allegations.

What 'crazy allegations' - like, the facts that Aramex are shoddy, inefficient, reckless and negligent, and AFAIC are the worst couriers on earth? 

How about forming opinions by my actual experiences with this hopeless outfit? 

How about the multiple reports on productreview-com-au of exactly the same sort of nonsense that I have also personally experienced with Amarex? 

How about the fact I've discussed my experiences with friends and family, who've had the same experiences with Aramex's epic failures that I have also had? 

'Crazy', eh. What is crazy is how anyone could defend Amarex. 

Of the 6 purchases I've made from international sellers since December 2024, five have had the Australian end of delivery carried out badly by Amarex; one was delivered by Australia Post with no hassles, no dramas, and when they said it would be. 

The international shipping component in all six purchases has been carried out under the GSP via Pitney Bowles, so who chooses the Australian leg of delivery, if not eBay Australia? Isn't Pitney Bowles an eBay-owned company?  How do I choose the local delivery segment provider under the GSP.... oh, wait; I can't. 

Noted that eBay doesn't read here - so, where can complaints be made? Aramex are garbage, and they need to be dumped by eBay. 

[lezned-toycollector]

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@bgpzfm-au wrote:

Maybe if you left neutral or negative feedback for those many sellers you use that use Aramex they'll get the idea that their customers don't like that method of posting.

An international seller (who ships goods via the international eBay shippers, Pitney Bowles) wouldn't know who Aramex is, and would not have any choice who is used as for the last leg delivery within Australia. IMHO it's grossly unfair to blame a seller because of poor choices made by eBay Australia.

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You need to get it through your head that eBay doesn't sell the items... eBay doesn't ship the items... eBay doesn't choose the delivery service... eBay doesn't have any say in which local courier a logistics company employs.

You've been told this already, so stop trying to shift the blame to a company which is not involved in any way, and own the consequences of your own personal choices.

You might as well be blaming McDonald's or Bunnings... after all, in relation to which shipping company you choose, they have exactly the same input as eBay

[bgpzfm-au]

The final leg of shipment via the GSP is completed by Australia Post (Startrack).

Not always, and not lately.