Why does eBay Australia persist with shoddy Aramex Couriers?

[bgpzfm-au]

Unfortunately, eBay Australia appears to be increasingly using the absolute worst courier company on earth, ARAMEX Couriers, for the Australian leg of delivery for international purchases.

Why?

The track record of this mob of reckless, utterly unprofessional pretend postmen could not be worse, and with good reasons.

Their tracking system is so useless to be nonexistent - when a purchaser gets a DAI Post tracking number for the international leg, ARAMEX changes it to something else for the local leg delivery, and no tracking updates are given for days and weeks. If at all. 
Then, IF the Aramex clownshow actually decides they are going to try to deliver the package, more often than not they'll leave a "premises unattended" card in the letterbox when the premises IS attended and they're too lazy to do their job, or they'll just dump the parcel in an unsafe location and exposed to the weather.

The phone number for Aramex complaints doesn't answer; the voicemail won't allow people to leave messages; and they do not respond to complaints made via their website. 

Given eBay's very high postage and shipping charges, buyers have a right to expect a premium service when they're paying a premium price. I had very few, if any, problems with any eBay international delivery when Australia Post provided the domestic leg of the process, but I have had nothing but trouble with the Aramex clownshow. 
Can eBay Australia at least allow buyers the option to choose the local end delivery provider, if they insist on persisting with this shoddy Aramex operation? I would be happy to pay a little extra for reliable delivery via Australia Post than put up with Aramex's nonsense. 

[lezned-toycollector]

I think you have mistakenly replied to me, rather than the OP. The post you are referring to states the exact same thing that I've been saying. eBay has nothing to do with choosing the logistics companies used by the GSP - which is the delivery service the OP is complaining about.

[mytreechange]

Michelle, the Aamex experience is very different depending on location.

My son has never had a problem living in a large town near the highway, but I live in a smaller inland town which isn't really on the way to or from anywhere.

As such, Aramex delivery times tend to depend on how many other deliveries they have out this way - they can sometimes take a couple of weeks to actually get the parcels to us (it's the last leg o the delivery that is the problem).

[repentatleisure1952]

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@lezned-toycollector wrote:

I think you have mistakenly replied to me, rather than the OP. The post you are referring to states the exact same thing that I've been saying. eBay has nothing to do with choosing the logistics companies used by the GSP - which is the delivery service the OP is complaining about.

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Did you read point #4 in the post I was referring to?

[michellebartley]

You are going out of your way making allegations regarding this courier which are not true.

Get off your high horse.

[*casey*]

@bgpzfm-au

Obviously  opinions of Aramex will differ depending on  an individual's experience with the company but

if you put  "Aramex"  into the search box at the top of the page

and  read these reviews, you'll see  how  many people agree with you regarding their service

https://au.trustpilot.com/review/aramex.com.au

https://www.productreview.com.au/listings/aramex-courier

[lezned-toycollector]

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@repentatleisure1952 wrote:

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@lezned-toycollector wrote:

I think you have mistakenly replied to me, rather than the OP. The post you are referring to states the exact same thing that I've been saying. eBay has nothing to do with choosing the logistics companies used by the GSP

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Did you read point #4 in the post I was referring to?

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Yes, I have. Thanks, but I really don't need to be told I'm right.

Other than confirming that eBay doesn't have any say in the logistics companies used under the GSP, point 4 is of little/no relevance to this conversation as it relates almost entirely to eBay International Shipping.

The OP is referring to the GSP which is an entirely different animal, and my input on this topic has only ever been in relation to the GSP... including my post that you've quoted above, seemingly without reading first.

C&P from one of the OP 's posts "The international shipping component in all six purchases has been carried out under the GSP via Pitney Bowles"

The fact remains that the OP is blaming eBay for something they have no control over, and which technically occurred as a direct result of the OP's own personal choices.

[bgpzfm-au]

You are going out of your way making allegations regarding this courier which are not true.

I stand by every claim I've written about the shoddy, incompetent company known as Aramex, which reflect on my own personal experiences and those of friends who have experienced exactly the same abysmal service with their eBay purchases.