Unfortunately, eBay Australia appears to be increasingly using the absolute worst courier company on earth, ARAMEX Couriers, for the Australian leg of delivery for international purchases.
Why?
The track record of this mob of reckless, utterly unprofessional pretend postmen could not be worse, and with good reasons.
Their tracking system is so useless to be nonexistent - when a purchaser gets a DAI Post tracking number for the international leg, ARAMEX changes it to something else for the local leg delivery, and no tracking updates are given for days and weeks. If at all.
Then, IF the Aramex clownshow actually decides they are going to try to deliver the package, more often than not they'll leave a "premises unattended" card in the letterbox when the premises IS attended and they're too lazy to do their job, or they'll just dump the parcel in an unsafe location and exposed to the weather.
The phone number for Aramex complaints doesn't answer; the voicemail won't allow people to leave messages; and they do not respond to complaints made via their website.
Given eBay's very high postage and shipping charges, buyers have a right to expect a premium service when they're paying a premium price. I had very few, if any, problems with any eBay international delivery when Australia Post provided the domestic leg of the process, but I have had nothing but trouble with the Aramex clownshow.
Can eBay Australia at least allow buyers the option to choose the local end delivery provider, if they insist on persisting with this shoddy Aramex operation? I would be happy to pay a little extra for reliable delivery via Australia Post than put up with Aramex's nonsense.
