A few weeks ago I purchased a video game from an overseas seller who is quite highly-rated and has had a lot of well-reviewed transactions on Ebay. Since they were so reputable, I thought it would be a safe purchase as usual.
What actually ended up happening was:
1. Seller sold me a fake game and claimed to be unaware it was fake
2. Upon studying the photos on the listing again, I noticed the cartridge in the photos had some differences to the cartridge I purchased and I'm certain the one on the listing is *not* the same cartridge I received (it was not a stock photo).
3. Seller agreed to refund me in full since the listing title said "authentic" but the game was not authentic
I shipped the item back well within my given time, took photos of how I packed the item and the postage receipt from my post office, and messaged the seller all the details (including cost of return postage as Ebay rules state they should cover it in this case).
About a week later, the item was marked "received" on my postage tracking. Several days pass after that and I don't receive any communication from the seller, so when I receive the email from Ebay asking if I'd received my refund yet and if I want them to step in, I say yes - I get a refund within an hour of opening my case.
I then left a negative review of my purchase on the seller's page. While I did word it firmly due to my frustration at their dishonesty and lack of communication, I want to emphasise that there was *no* profanity whatsoever in my review. I have just checked the seller's page about 8hrs later and I can see my review has been removed by Ebay. I find this unfair and I feel they're taking the seller's side because they're so well-established on this platform, even though I have proof of their dishonesty (I took photos of the listing etc. after I realised the photos didn't match up with the item I received). Why was my review removed?
