Aliexpress?
Well, I will keep that in mind in the event that I want to stop buying from either Australian businesses (esp. Australian made and/or to Australian standards) or from European sellers who carry international brands or items or antiques that I have researched and trust and wantโฆ
The above is perhaps gently sarcastic, but not in a nasty way. (I donโt buy from Chinese sellers as a rule.)
Buying on eBay is quite safe in most cases. Of course, that doesnโt include the following:
โข ignoring the description
โข buying and then changing your mind
โข buying unbranded and expecting quality
โข buying absurdly cheap and expecting quality
โข not opening an INR request in time (within 30 days of the itemโs not having arrived from the latest EDD - expected delivery date) if an item doesnโt turn up
โข opening an INR request if the WRONG item has arrived (as the correct request to open is SNAD/INAD - Significantly Not As Described / Item Not As Described case)
โข not opening a SNAD/INAD case within 30 days of item arriving
โข closing the case before situation is resolved (refund received, for instance)
โข accepting a dodgy sellerโs offer to resend item (โฆ I would rarely accept offer to resend unless itโs from an authorised Australian seller) instead of insisting on full refund
โข accepting a partial refund offer for INR or SNAD, since in both cases buyer is entitled to full refund under MBG
โข returning wrong/faulty item without having opened SNAD case and without having seller provide return postage label or in some other way covering return postage
โข returning wrong/faulty item without tracking
โข if seller doesnโt respond or doesnโt resolve or strings you along, fail to escalate the case within 21 days of opening the case (as cases will close automatically without resolution or refund after 21 days unless you ask eBay to step in or the seller refunds etc)
It is simple. Wrong or faulty - open returns case, return as instructed as per eBayโs MBG, get full refund. Never arrived - open INR case, get refund.
Never get into back and forth with seller. Open the refund case and follow through. If an item turns up after refund, you can always repay seller.
When an item is โjunkโ and it wasnโt described as the junk it is, SNAD all the way. If the seller doesnโt want to pay for its return, fine โ but youโre still entitled to full refund. I would only ever accept a partial refund if I could use the item in some way even though itโs not what I ordered and the seller doesnโt want it back. If I donโt see myself using the wrong or faulty item and I intend simply to throw it away, full refund. The last thing on my mind would be feedbackโฆ
