eBay Help
Buying
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Start a conversation

More Knowledge. More Possibilities.

Seller Centre has answers you can trust for all your selling questions.

Announcements

Click to read the latest Announcements from eBay!

The eBay for Business YouTube Channel

Visit the eBay for Business YouTube Channel for selling help and how-tos.

Seller News: July 2025

Build buyer trust and discover improved seller tools with our latest updates.

Play Pause

Forum Posts

Start a conversation

Selected application of GSP by Ebay?

I've never gave GSP much thought but I'm sure I must have used it a couple of times for smaller items. I've recently been prevented from checking out an item on the basis it's restricted by IATA. The thing is I am able to checkout exactly the same it...

Resolved! Not guaranteed

I purchased an item , it was just not deleivered, it was never sent. I have been trying for weeks to get my money back. But what I can't understand is why is it not covered by the money back guarantee , when that is one of the catergoies it states it...

User avatar by • Community Member
  • 965 Views
  • 15 replies
  • 0 Helpful

Discount code

I am wanting to buy something that offers a further discount with a code. When trying to access and use the code it comes up as only applicable when using Zippay. I queried the seller and they said that Ebay supplied the code not the vendor. Why is E...

User avatar by • Community Member
  • 132 Views
  • 3 replies
  • 0 Helpful

Resolved! Scam? No tax invoice for warranty

Hi There, I made a purchase through a seller. Item arrived today but item is boxed from Kmart Australia? And not the seller I purchased from. Item has no tax invoice to send away for my warranty? I was desperate because of a major gas outage (no gas ...

Pending payment for full order purchase amount on bank account , but money already deducted.

Hi all. I purchased two items on ebay and both was deducted separately from my bank account (which I fine), but I noticed a pending payment on my bank account for the amount of the two items put together and I can't access those funds now even though...

User avatar by • Community Member
  • 364 Views
  • 1 replies
  • 0 Helpful

SCAM

************** THIS SELLER- REMOVED IS A FRAUD AND THE PICTURES ARE ONLY TAKEN AT THE RIGHT ANGLES SO YOU CAN'T SEE ALL THE RUST ($22,500-VEHICLE )**************** BUYERS BEWARE ESPECIALLY INTERSTATE BUYERS LIKE I WAS *********** TOLD ME RUST WAS VER...

User avatar by • Community Member
  • 223 Views
  • 5 replies
  • 0 Helpful

incorrect shipping details sent to the seller

Hey Ebay, I've brought an item and the seller has been given the incorrect shipping details to where the address I live and also now I have relation with the incorrect address advertised. I am very worried and confused of where my item is and I don't...

User avatar by • Community Member
  • 249 Views
  • 2 replies
  • 0 Helpful

Refund

How do I get in touch to real person not a computer about my refund that eBay has said I am entitled too.

User avatar by • Community Member
  • 237 Views
  • 3 replies
  • 0 Helpful

false location

How can we push ebay to make sellers put the true location of the item, not located in melbourne and then to find out it being shipped from china and will take weeks. These sellers are giving false and misleading Information, and should be banned.

Why is the ebay sponsored Global Shipping Program so expensive? Looking elsewhere now

As a regular buyer of American products, I am being forced to look elsewhere for them. The ebay shipping program, which unboubtedly is easy for sellers, is prohibitively expensive for lower priced products. A small item is regularly charged at $50. T...

Item Not Received

I purchased my item 03Jul22-paid via Pay pal on same day-order marked as "posted" on 06Jul22-still has not arrived. Purchase page not visible on Ebay-no tracking numbers furnished by seller-delivery address is correct-seller in same country and state...

User avatar by • Community Member
  • 409 Views
  • 12 replies
  • 1 Helpful

Resolved! There is an issue with the process on eBay searches.

There seems to be a loophole where overseas sellers can disguise their location. If you launch a search for only Australian sellers you will get a list of numerous products that come from Chinese based suppliers. They seem to be able to circumvent th...

Search preferences

You've disabled the geographic preference settings for searches in the toys category. As a result it makes searching time consuming and difficult, read useless. Please fix it!

User avatar by • Community Member
  • 118 Views
  • 2 replies
  • 0 Helpful

Seller is dodging me...

Everytime I asked for help the seller fobbed me off with promises to help and kept asking me questions that didn't really relate to the purchase I made. No help was offered. Now the feedback time has expired and I can't leave a negative feedback and ...

User avatar by • Community Member
  • 179 Views
  • 5 replies
  • 0 Helpful

Counterfeit item

I purchased what was listed as a "genuine" Dyson product. I have since sent my item to Dyson as I suspected it was a counterfeit. Dyson has confirmed it was and they won't return it, it is to be destroyed. I am trying to get a refund from the seller....

User avatar by • Community Member
  • 1369 Views
  • 32 replies
  • 0 Helpful

Featured Posts

Top