eBay Customer Services communicate in writing via eBay messaging

[mojorising44]

I had a problem recently with a purchase and I contacted eBay CS team.

They were unable to resolve the issue on the spot.

I asked them to send me a message in the eBay messaging system so we could progress the issue over the next few days. I said if they need to call me I am only available after 4pm.

They said they would message me in the message system but instead they kept trying to call me on the phone in the morning.

I work night shift so I kept missing the calls.

When I called the CS centre again (request a call back system) I would speak to an assistant who would tell me that yes there was an update to the issue but it could only be communicated to me by the CS rep I spoke to originally and only by phone.

This CS rep called for 4 days in a row in the morning when I could not answer.

Eventually she called late afternoon on day 5 to resolve the issue but it was a trivial resolution that could easily have been communicated on day 2 in a text message.

Is there some trick to getting eBay CS team to communicate in writing using the messaging system

[repentatleisure1952]

No trick that I know of.

I've never called eBay when a purchase went south... I used the MBG.

What "problem" are you having with a purchase?

[sandypebbles]

Very doubtful

As it is you are one of the lucky ones that got any response at all

What was the issue that required eBay CS?

Issues with purchases are covered by the MBG

If communicating with the seller fails

eBay cs can't 'do' anything that you don't already have the power to do yourself

And eBay cs won't do anything at all if the tools you are given were'nt used to resolve an issue

[springyzone]

I'd like to know what the problem was too.

First off, I don't know of any trick to get ebay CS team to communicate in writing.

I think that will be the case for most people here because if any of us had the usual sort of problem with a purchase (which would be either not receiving a product or receiving a faulty product or one not as described) then we would open an ebay claim.

We wouldn't usually go throughthe CS centre.

If you open a claim, you'd normally get a resolution of some sort within a few days. Usually a return label (paid for by seller) and once you return the item, a full refund.

[paper-jack]

I've always found an online chat easiest way to communicate when there is a problem. I keep the transcript provided of the chat, and if there is a further problem I do another online chat referring to the suggestions or promises made in the first chat and the 2nd ebay rep makes sure the problem is solved.

I prefer online chat/transcript, over a phone call with no evidence of what was said.