eBay Plus Fiasco

[au_rehm]

Hi everyone,

I would just like to share my experience of the first purchase of as ebayplus member. I hope other members don't have to go through this, esp who are hoping to sign up for ebayplus to get bargains and good customer service. Most likely it was a glitch on the website but their customer service were not helpful at all to resolve the issue. I have amazon prime membership as well and I never faced any issues like this.

Anyways here is my story:

I saw a good deal of Viofo a129 camera but that had shipping fees with it. It stated under postage that shipping would be free for ebayplus members. However, i was still charged for shipping even after signing up for ebayplus.

I reached out to customer service and every time they came with a new excuse. First, they said I made a purchase one day earlier prior to signing up for ebayplus. That's not true as I have the purchase and payment confirmation emails that confirm the date/time of purchase and in addition to that emails confirmation of being an ebayplus member.
The second time, when I reached out to customer service. They said that the item was not eligible for ebayplus. This is also not true because it showed up as ebayplus item when I made the purchase and it also shows up when you search with the filter of ebayplus.
The third time, when I reached they again repeated both of the claims that it might be a not ebayplus item or I might've purchased to prior signing up for ebayplus membership. This time emailed all the proofs and screenshots to them. And at the end they agreed with my claims and responded back with the following email:<Removed>

One week passed and no correspondence from their side. When I reached out today for the fourth time, against I had to go back and forth to convince them of all the stuff i.e. indeed this is an ebayplus item and I indeed made a purchase after applying for membership. The CSR offered me a $15 coupon valid for 30 days to which I said no thanks as I would at least like a refund. To which they said it need to be approved a manager and they will get back to me. I guess which will take forever.

I know $15 is not much but I have been extremely disappointed and frustrated by their customer service.

[countessalmirena]

eBay's "Have us call you" option is by far the best way to get in touch with eBay. (Emails are useless, for a number of reasons, but primarily because the responses, when they are finally sent, are bot-generated. If you do finally get a human response, the process is long-drawn-out to discourage further communication.)

eBay say: We'll call you at the phone number registered to your account, or you can enter a different number.

We’re available from 8am to 10pm AET, 7 days a week.

[au_rehm]

It will try that as well. I already spoke to them which was the first time where they said I made purchase a day ealier to signing up for ebayplus 

[collect247]

When you click on your ebayplus it will show the exact date you joined so if it is before you purchased then ebay needs to stop making excuses but hey that's what ebay does when their in the wrong.

[kopenhagen5]

I am guessing what has happened is it can take 24-48 hours for subs to take affect.

That's probably why eBay are saying that on the system the purchase was made after the sub was ready to go.

[collect247]

Not at all kopes,when I joined ebayplus I was immediately able to purchase without any issues.

[au_rehm]

Chose option to call me. After initial conversation,they transferred me to ebayplus dept. They said we have to investigate this again because previous CSR were of different dept. They promised me to get back by Monday.

[countessalmirena]

Best of luck - and let us know on Monday.

[kopenhagen5]

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@collect247 wrote:

Not at all kopes,when I joined ebayplus I was immediately able to purchase without any issues.

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I know, but it's not the same for all.

That's why sites will often use the words 'It can take up to etc.'

And on eBay listings will go live immediately at times, then other times they will take hours before they appear.

I believe eBay stiil say it can take 24 hours for them to appear.

Signing up to ebayplus on a weekday may activate sooner than signing up on a weekend for example.

[cezm]

I had to wait for my confirmation email (not confirmation of payment) and it took a few hours

Becoming an eBay Plus member

1. You must have an eBay account with a registration address in Australia in order to join eBay Plus. Your eBay Plus membership is linked to your eBay account.
2. To join eBay Plus, you must sign in to your eBay account and then complete the registration process by selecting a payment method, reading and accepting these Terms and then selecting the “Sign up now” button.
3. When you select the “Sign up now” button, you are entering into a binding agreement between you and eBay, based on these Terms. eBay will send you an email within 24 hours confirming your eBay Plus membership.
4. eBay reserves the right to accept or refuse membership in its discretion.

https://pages2.ebay.com.au/plus/terms-and-conditions