eBay reporting fail

[bellas1777]

I have twice been sent an item that was advertised by the seller as remote-enabled.  When the first arrived, it had no remote and no capacity for use with a remote. They said it was a mistake and I returned and it was refunded. I re-ordered. Another non-remote item was sent. I then reported it, but eBay rejected my report with the message that it was decided by AI. 
Where do I go next? I have found no mechanism to appeal, or to contact a person at eBay. 

[sandypebbles]

The best option would have been to open an item not as described dispute the first time

I would not have gone for a second go with a seller who 'made a mistake' the first time, sorry

What is the item number? (was it the seller in China)?

How did you report it?

Did you just report the eBay listing or did you open an item not as described dispute?

You could also leave the seller in question neg feedback

[sandypebbles]

To add, you are spot on about reporting listings

Bots are worse but even things I have reported which are very very clearly against listing policies are said to be 'fine' and supposedly looked at by a human

[etb321]

AI implies some sort of intelligence. If the outcome is the result of a linear string of 'if this than that' statements it's an automated response, normally provided by call center staff, but it's not AI. My thinking would be ebay has now reduced (to zero?) call center staffing

When I go into the bank it's a twenty minute drive and if I'm unlucky, twenty minutes in the que. While waiting for a teller I read a sign, respect our staff...

When I'm waiting at Coles or Woolies I see similar signs...

Ebay is saying 'this decision was made by AI' 

I'm thinking this respect that is being called for is very one sided.

Tom

[mdgli]

Fooled you once, shame on them. Fooled you twice, shame on you.

Agree with Sandypeblles - "I would not have gone for a second go with a seller who 'made a mistake' the first time"

[sandypebbles]

I have reported two different listing for used underwear 

One listing was an AI/Bot saying it was fine

The other listing was a customer service rep saying it was fine

So certainly 

[sandypebbles]

I would not have bought from a seller registered in China with such poor feedback to start with

But I certainly would not have bought from them, got sent the wrong thing, been 'lucky' enough to be refunded (without having to get stories from the seller or go through eBay) and then gone ahead and given the now even more dodgy seller a second chance to do the same again)

Still no idea if the OP reported the eBay listing itself (in which case neither bot nor human is going to be able to judge/guess/know if what is in the listing is what is being sent to people) or if the actually opened a not as described dispute

And if they have not yet opened an actual dispute, that is where they ought to go next, and neg the seller

[springyzone · Accepted solution]

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@bellas1777 wrote:

I have twice been sent an item that was advertised by the seller as remote-enabled.  When the first arrived, it had no remote and no capacity for use with a remote. They said it was a mistake and I returned and it was refunded. I re-ordered. Another non-remote item was sent. I then reported it, but eBay rejected my report with the message that it was decided by AI. 
Where do I go next? I have found no mechanism to appeal, or to contact a person at eBay. 

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I can see you gave the seller the benefit of the doubt but at least if you had to do that on ebay, you've gone about it the right way. You had 2 separate sales, so you got a refund on the first one before buying the second time.

So that leaves you with options. Do not bother contacting the seller.  Go straight into an ebay claim now for an item not as described. The great thing is, you should have time as you get 30 days after an item arrives in which to open your claim.

Had you done what some buyers do and allowed just an 'exchange' or replacement, your time might have expired.

So that's your first priority, getting your money back now off that seller.

Then my advice would be to go into a reputable store and buy what you need, give ebay a wide berth for those types of things.

As for the issue of reporting a listing, you've done your best to protect other buyers, you've contacted ebay. All you can do is leave factual feedback. It's on ebay, I understand they need to be careful before banning ads on a random say so, but at the same time, if they ever get a reputation for having lots of dodgy sellers, they'll be in trouble.

[davewil1964]

Most alleged AI is simply Boolean tests, which have been around since Lovelace was a child.

[countessalmirena]

Δ ⁷ u ₂ = 0